Kevin Atkins
Annapolis,MD
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Sales Associate
LoveSac
Annapolis, MD
10.2021 - 12.2022
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Compiled daily sales reports for management review.
- Greeted customers and resolved customer inquiries in a timely manner.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Promoted brand and marketing campaigns to create interest with customer.
- Computed purchases and received and processed cash or credit payment.
- Tracked sales performance metrics to identify trends in the market place.
- Described merchandise and explained use, operation and care.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed transactions using a point-of-sale system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Developed trusting relationships with customers by making personal connections.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Key Holder
BoxLunch
Annapolis, MD
09.2019 - 09.2021
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Mentored newly hired staff in upselling techniques to improve sales.
- Collaborated with management to determine key tasks and delegate to staff members.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted in general housekeeping to maintain store image.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delegated work to staff, setting priorities and goals.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Adhered to all local laws governing retail operations including security requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Ensured store was opened and closed in a timely manner according to company policies.
- Researched out-of-stock items to find additional inventory in other store locations.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
Cashier
Safeway
Annapolis, MD
03.2020 - 08.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Offered customers carry-out service at completion of transaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls to assist customers with questions and orders.
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Performed other duties as assigned by management.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Helped with purchases and signed customers up for rewards program.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Education
High School Diploma -
Annapolis High School
Annapolis, MD06-2019
Skills
- Promotional Support
- Order Processing
- Customer Needs Assessment
- Contract Preparation
- Product Sales
Affiliations
- Avid gamer who keeps up with the latest trends
- Manga and Anime fan
- Concert goer
- I enjoy camping
- Volunteer at track meets
Accomplishments
- While working at Boxlunch I was made a keyholder due to my quality performances as a Sales Associate and drive to learn and be better at my job. Given this was my first job I was glad to gain both the experience and the memories of a positive working experience.
- At my time at LoveSac I was given the maximum raise available due to my positive work attitude, success in sales and great task and customer service management.
References
References available upon request.
Timeline
Sales Associate
LoveSac
10.2021 - 12.2022
Cashier
Safeway
03.2020 - 08.2020
Key Holder
BoxLunch
09.2019 - 09.2021
High School Diploma -
Annapolis High School