Kevin Aviles
United States
Summary
Dynamic bilingual professional with a proven track record at T-Mobile for expanding customer bases and significantly enhancing sales revenue. Excelled in customer service and conflict resolution, leveraging Microsoft Excel and effective communication skills. Achieved top performer status through strategic sales initiatives and exceptional multitasking abilities, consistently exceeding quotas and improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Representative
T-Mobile
11.2023 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
Verizon Wireless
02.2023 - 10.2023
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
Customer Support
JetBlue Airlines
04.2022 - 11.2022
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Solved moderately complex issues while maintaining top-quality customer support.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts - Audio Engineering
Valencia College
Orlando, FL05.2026
High School Diploma -
Lake Nona High School
Orlando, FL05.2018
Skills
- Microsoft PowerPoint, Excel,Word
- Customer Service
- Guest Services
- Conflict Resolution
- Excellent Multitasking
- Quality Assurance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Representative
T-Mobile
11.2023 - Current
Sales Representative
Verizon Wireless
02.2023 - 10.2023
Customer Support
JetBlue Airlines
04.2022 - 11.2022
Associate of Arts - Audio Engineering
Valencia College
High School Diploma -
Lake Nona High School
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