Summary
Overview
Work History
Education
Skills
Timeline
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KEVIN BAEZ

Summary

Sales and customer service professional with over 5 years of experience in high-volume retail, sales, and regulated industries, including the Massachusetts cannabis sector. Skilled in cannabis compliance (CCC and METRC), product education, and customer relationship management. Proven ability to exceed sales goals, lead teams, and operate in fast-paced environments. Technically proficient in Salesforce, Microsoft Office Suite, Google Workspace, Power BI, and cannabis POS systems including Flowhub and Treez. Seeking to transition into a growth-focused role leveraging strong communication, leadership, and data-driven decision-making skills.

Overview

7
7
years of professional experience

Work History

Budtender

Zaza Green Dispensary
07.2024 - Current
  • Built strong customer relationships by delivering personalized education on cannabis products, dosing guidelines, and Massachusetts regulations, establishing trust as a knowledgeable and credible resource.
  • Adhered strictly to CCC guidelines, including ID verification, product limits, and real-time METRC tracking and reporting.
  • Maintained organized, compliant inventory by performing daily counts, resolving discrepancies, and assisting in product intake and reconciliation processes.
  • Collaborated with team members to meet sales targets and uphold a safe, compliant, and welcoming retail environment.
  • Processed high-volume transactions using cannabis-specific point-of-sale (POS) systems (e.g., Dutchie), ensuring accuracy, speed, and full regulatory compliance.

Key Holder/ Mobile Expert

T-Mobile
08.2020 - 09.2023
  • Drove successful cultural integration of Sprint and T-Mobile, merging diverse work environments into an efficient workplace as a RIS and Keyholder. Focused on collaboration and motivation for enhanced productivity.
  • Orchestrated the cultural integration of Sprint and T-Mobile as a key holder, delivering a 20% sales boost during a pivotal period without leadership. Consistently maintained 120% to goal for 7 months, demonstrating sustained excellence in sales performance.
  • Achieved and sustain 120% goal attainment as a key holder, concurrently coaching and developing sales reps' behaviors to foster a motivated workplace. Demonstrated a commitment to sustained high performance and team cohesion.
  • Consistently distinguished as a top performing Brand Ambassador at T-Mobile demonstrating unparalleled skills in building high energy and excitement around products and services. Proven track record of achieving outstanding results month over month, contributing significantly to the company success.

Sales Associate

Sprint
04.2018 - 08.2020
  • Demonstrate excellent customer service skills by addressing inquiries and resolving issues related to cellphone plans and devices.
  • Collaborated cross-functionally to implement customer engagement strategies, resulting in 15% increase satisfaction.
  • Conducted product demonstrations, contributing to a 10% reduction in returns.
  • Proficient in CRM software for maintaining accurate customer records and streamlining communication processes.
  • Actively participated in ongoing training programs to stay updated on the latest telecom products and services.

Education

High School Diploma -

Williamsburg Charter High School
Brooklyn, NY
06.2014

Skills

  • Sales & Business Development
  • Customer Experience & Education
  • Team Management/ Leadership
  • Cannabis Compliance (CCC / METRC)
  • POS Systems (Flowhub, Treez, Dutchie, etc)
  • CRM Software (Salesforce)
  • Product Merchandising
  • Data Analysis and Visualization Tools: Power BI, Power Apps
  • Microsoft Office, Word, Excel, PowerPoint, Outlook

Timeline

Budtender

Zaza Green Dispensary
07.2024 - Current

Key Holder/ Mobile Expert

T-Mobile
08.2020 - 09.2023

Sales Associate

Sprint
04.2018 - 08.2020

High School Diploma -

Williamsburg Charter High School

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KEVIN BAEZ