Summary
Overview
Work History
Education
Skills
Timeline
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Kevin BAEZ

Davenport,FL

Summary

Customer service and compliance professional with over 5 years of experience, delivering exceptional service in fast-paced, high-volume environment. Skilled in customer care, regulatory compliance, and conflict resolution. Recognize for building trust with diverse customers, maintaining safety and compliance standards, and creating positive experiences under pressure. Seeking to bring strong communication, teamwork, and service excellence to the role of Inflight Crew-member with JetBlue Airways.

Overview

8
8
years of professional experience

Work History

BUDTENDER

Zaza Green Dispensary
07.2024 - Current
  • Delivered personalized product education and guidance to diverse customers, ensuring a safe, comfortable, and compliant retail experience.
  • Strictly adhered to state safety and compliance regulation, including ID verification, tracking and reporting.
  • Assisted customers with reassurance and empathy, often de-escalating concerns to maintain a positive environment.
  • Managed high volume transactions with accuracy and professionalism under time-sensitive condition.

KEY HOLDER/ MOBILE EXPERT

T-Mobile
08.2020 - 09.2023
  • Led daily store operations, coaching team members while ensuring customer satisfaction in a fast-paced environment.
  • Maintained safety and compliance standards while supporting cultural integration of Sprint and T-Mobile operations.
  • Consistently achieved 120%+ to goal while focusing on customer needs, empathy, and service recovery.
  • Recognized as a top-performing Brand Ambassador for creating welcoming, high energy experiences that built long-term customer loyalty.

SALES ASSOCIATE

Sprint
04.2018 - 08.2020
  • Provided one-on-one customer support, resolving service issues with patience and empathy.
  • Delivered clear product demonstrations and education, ensuring customer left confident and satisfied.
  • Contributed to a 15% increase in customer satisfaction through proactive engagements strategies.
  • Collaborated with cross functional teams to support customers during irregular operations and service outages.

Education

High School Diploma -

Williamsburg Charter High School
Brooklyn, NY
06-2014

Skills

  • Passenger and customer experience
  • Emergency readiness and crisis
  • Sales and service excellence
  • Microsoft Office
  • Conflict de-escalation and problem-solving
  • Safety regulatory compliance
  • CRM and POS systems
  • Cultural sensitivity and adaptability

Timeline

BUDTENDER

Zaza Green Dispensary
07.2024 - Current

KEY HOLDER/ MOBILE EXPERT

T-Mobile
08.2020 - 09.2023

SALES ASSOCIATE

Sprint
04.2018 - 08.2020

High School Diploma -

Williamsburg Charter High School

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