Jillian Manion
Rockaway Park
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
Certification
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Budtender
Flower Shak
Rockaway Beach
07.2026 - Current
- Assisted customers in selecting cannabis products based on preferences and needs.
- Educated clients about cannabis strains, effects, and consumption methods.
- Maintained inventory levels by restocking shelves and organizing product displays.
- Ensured compliance with state regulations regarding cannabis sales and packaging.
- Processed customer transactions accurately using point-of-sale systems.
- Greeted customers and promoted various cannabis products.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
Manager
Baya Bar-Belle
Belle Harbor
07.2025 - Current
- Managed daily operations of fast-paced bar and restaurant environment.
- Supervised staff to ensure high levels of customer service.
- Trained new employees on service standards and operational procedures.
- Developed and implemented inventory management processes for supplies.
- Addressed customer inquiries and resolved issues effectively.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Cashier/Barista/Customer Service
Baya Bar-Belle
Belle Harbor
07.2025 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Managed cash register and maintained accurate cash drawer balance.
- Handled returns and exchanges following store policies appropriately.
- Collaborated with team members to maintain a clean and organized workspace.
- Communicated promotions and special offers to enhance customer experience.
- Trained new staff on cash handling procedures and customer service standards.
- Ensured compliance with health and safety regulations consistently.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Stop and Stop
Belle Harbor
07.2024 - 01.2025
- Processed customer transactions using point-of-sale systems efficiently.
- Managed cash drawer, ensuring accurate cash handling and balance.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled returns and exchanges following store policies and procedures effectively.
- Promoted loyalty programs to customers, enhancing their shopping experience.
Direct Support Professional
Esperanza Center
Manhattan
07.2023 - 04.2024
- Assisted individuals with daily living activities and personal care needs.
- Provided companionship and emotional support to clients in various settings.
- Facilitated communication between clients and healthcare professionals.
- Implemented individualized care plans tailored to client requirements.
- Monitored client behavior and reported changes to the care team.
- Collaborated with families to address concerns regarding client well-being.
- Maintained a clean and safe environment for clients at all times.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Cosmetology Student
ARROJO Cosmetology School
SoHo
05.2022 - 01.2023
- Performed hair cutting and styling techniques on diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Engaged with clients to understand their beauty needs and preferences.
- Collaborated with peers to enhance learning experiences during practical sessions.
- Participated in workshops to develop advanced cosmetology skills and knowledge.
- Used strong communication skills to effectively speak to and liaise with potential clients and develop business relationships.
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Demonstrated knowledge of various products used in cosmetology services.
Cashier
Keyfood of Long Beach
Long Beach
01.2017 - 12.2018
- Managed cash drawer, ensuring accurate cash handling and balance.
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Promoted loyalty programs to customers, enhancing their shopping experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Education
Cosmetology Certification - Cosmetology
Arrojo Cosmetology School
SoHo, NY 10.2022 - 06.2023
High School Diploma -
Channel View School For Research
Rockaway Beach, NY 10.2014 - 12/2018
Skills
- Sales
- Time management
- Quality control
- Serving
- Meal Preparation
- Hair styling
- Cooking
- Cashiering
- Providing care for clients
- Caregiving
- Food industry
- Home health
- Communication skills
- Customer relationship management
- Clean workspace maintenance
- Compounding medications
- Childcare
- Supervising experience
- HIPAA
- Computer skills
- Cosmetology
- Color theory
- Cash handling
- Nannying
- Phone etiquette
- Direct support
- Packing
- Leadership
- Customer service
- Upselling
- Food preparation
- Infant Care
- Attention to detail
- Organizational skills
- Hair coloring
- Restaurant Experience
- Medication administration
- Animal Care
- Dog Handling
- Toddler Care
- Experience working with students
- Patient personal care assistance
- Babysitting
- Trash removal
Certification
- First Aid Certification
- AMAP
- CPR Certification
- Food Safety Certification
- Cosmetology License
- Certified Medication Aide
- Food Certification
- Home Care Aide Certification
- State Tested Nursing Assistant
- Certified Home Health Aide
Languages
- English, Fluent
- Spanish, Intermediate
- Bilingual
Timeline
Budtender
Flower Shak
07.2026 - Current
Manager
Baya Bar-Belle
07.2025 - Current
Cashier/Barista/Customer Service
Baya Bar-Belle
07.2025 - Current
Cashier
Stop and Stop
07.2024 - 01.2025
Direct Support Professional
Esperanza Center
07.2023 - 04.2024
Cosmetology Certification - Cosmetology
Arrojo Cosmetology School
10.2022 - 06.2023
Cosmetology Student
ARROJO Cosmetology School
05.2022 - 01.2023
Cashier
Keyfood of Long Beach
01.2017 - 12.2018
High School Diploma -
Channel View School For Research
10.2014 - 12/2018