Kevin Balbuena
New York,NY
Summary
Achieved significant improvements in customer satisfaction through proactive service. Increased sales by implementing effective sales techniques and enhancing product knowledge. Elevated company reputation by consistently delivering exceptional service.
Overview
2027
2027
years of professional experience
Work History
Server
Soho Grand Hotel
New York, NY
03.2025 - 03.2026
- Delivered exceptional customer service, ensuring guest satisfaction
- Assisted in menu & specialty cocktail’s knowledge, providing recommendations to enhance dining experiences.
- Managed multiple tables efficiently during peak hours, maintaining a high standard of service.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Make drinks and cocktails during bartender absences or breaks.
Support Staff / Barback / Waiter
Voss Events
New York, NY
07.2024 - 2026
- Orchestrated bar setup by efficiently arranging ice and bottles for each shift.
- Organized kitchen setup for food runners, including rolling and polishing silverware.
- Assisted in food service and bus duties while ensuring bar inventory remained well-stocked with glassware, beers, bottles, and ice.
- Facilitated efficient customer greetings and seating arrangements.
- Managed section operations by efficiently taking food orders and noting dietary restrictions/ Allergies
- End-of-shift cleanup, ensuring thorough sanitation of the entire room and staff areas.
Barback
Hard Rock Hotel
159 W 48th St, New York Ny 10036
02.2024 - 02.2025
- Established bar setup by filling all wells with ice and ensuring organization of bottles and fridges.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted bartenders with drink preparation, enhancing service speed during peak hours.
- Managed inventory by tracking supplies and restocking items as needed.
- Supported staff in delivering exceptional customer experiences through timely assistance.
Manager
Alan.s Kitchen Mexican Cuisine, 339 W 44th st
09.2019 - 02.2020
- Supervise Employees and come up with Weekly schedules
- Check out servers at the end of the night, making sure sales are done correctly
- Doing Daily sales reports on Excel and sending / showing reports to the owner.
- When busy help wait tables and run food to the tables, and interact with customers at the same time making sure everything is well.
Highline Ballroom, 431 W 16th St.
01.2018 - 01.2019
- Come in and set up side stations with Ice, and bring up all the water and beer delivery
- Run food to the correct tables using my hands to carry 3-5 plates or the big tray to carry 8 plates or more
- At the end, just help the bussers clean up the tables and sweep a little
Barback
Revival Bar
129 E 15th St, New York, NY 10003
04.2015 - 04.2016
- Arrive and put away beer deliveries, as-well as put the kegs into the fridge.
- Set up Bars, Set up the Backyard and upstairs Bar.
- Cut Garnishes and fruit.
- Be hands on when busy, would help the bartender make drinks and pour draft beers.
- Clean bottles and bars at the end of night, restock for the next day before leaving home.
Food Runner/ Barback/
BB Kings Blues Club & Grill
New York, NY
2014 - 2017
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to maintain smooth service flow.
- Assisted in maintaining cleanliness of dining area and service stations.
- Communicated effectively with servers to coordinate orders and timing.
- Organized and stored beer deliveries and kegs efficiently.
- Executed precise cutting of garnishes and organized bar setup for efficient service.
- Supported team operations by restocking bottles and ensuring inventory availability across multiple bars.
Education
High School Diploma - undefined
Essex Street Academy
07.2013
Skills
- A well understanding in management and communication developed through more than 7 years of working with people
- Microsoft Word
- Aloha POS System
- Clover POS System
- Fluent in Spanish and English
- Highly motivated and a focused multi-tasker
- Works well under pressure
References
BB KINGS MANAGER
Samantha Miranda - (718) 414-4700
BB kings Manager
Monty Sheppard - (347) 403-7557
Soho Grand / Soho Diner GM
Stephen Na - (201) 696–5611
Santa’s Secret GM
Maria - (908) 404-2967
Timeline
Server
Soho Grand Hotel
03.2025 - 03.2026
Support Staff / Barback / Waiter
Voss Events
07.2024 - 2026
Barback
Hard Rock Hotel
02.2024 - 02.2025
Manager
Alan.s Kitchen Mexican Cuisine, 339 W 44th st
09.2019 - 02.2020
Highline Ballroom, 431 W 16th St.
01.2018 - 01.2019
Barback
Revival Bar
04.2015 - 04.2016
High School Diploma - undefined
Essex Street Academy
Food Runner/ Barback/
BB Kings Blues Club & Grill
2014 - 2017