Kevin Batten-Martin
Shawsville,VA
Summary
Dynamic customer service professional with a proven track record at Kroger, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through personalized solutions and active listening. Proficient in Microsoft Office Suite, I consistently exceed performance metrics while ensuring high levels of customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Kroger
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Home Depot
Christiansburg, VA
05.2025 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
School Bus Driver
Montgomery County Public Schools
Christiansburg, VA
10.2011 - Current
- Transporting students to and from school in a safe and professional manner.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Paperwork processing
- Administrative support
- Microsoft Office Suite
- Prioritization
Timeline
Sales Associate
Home Depot
05.2025 - Current
School Bus Driver
Montgomery County Public Schools
10.2011 - Current
Customer Service Representative
Kroger