Kevin Beauchamp
Waunakee
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 16 years of experience in Versatile Support Specialists role.
Overview
16
16
years of professional experience
Work History
PRW Offline Support Specialist
US Cellular
10.2007 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Public Administration And Services
Upper Iowa University
Madison, WI06.2007
Skills
- Support Services
- Technical Assistance
- Data Compiling
- Recordkeeping Skills
- Report Preparation
- Microsoft Windows and Office
- Help Desk Support
- Customer Service
- Tracking and Documentation
- Attention to Detail
- Problem-Solving
- Active Listening
Timeline
PRW Offline Support Specialist
US Cellular
10.2007 - Current
Bachelor of Science - Public Administration And Services
Upper Iowa University
Similar Profiles
Richard OrmondRichard Ormond
Strategic Initiatives and Operations Manager at US CellularStrategic Initiatives and Operations Manager at US Cellular
Henry HillaHenry Hilla
Manager, Supply Chain Demand Planning at US CellularManager, Supply Chain Demand Planning at US Cellular
COREY LEECOREY LEE
NATIONAL RETAIL TERRITORY SALES MANAGER at US CellularNATIONAL RETAIL TERRITORY SALES MANAGER at US Cellular
Candace DalessandroCandace Dalessandro
ARG - Women in Action National Lead at US CellularARG - Women in Action National Lead at US Cellular
Annika SmithAnnika Smith
Salad Builder at Forage KitchenSalad Builder at Forage Kitchen