Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Recognition
Highlights
Timeline
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Kevin Belcher

Dallas,TX

Summary

I am a highly motivated Loss Mitigation Manager with 6+ years of experience. Possessing first–rate communication. Hands-on Customer service, Problem Analysis and Strong Analytical skills.

Overview

13
13
years of professional experience

Work History

Loss Litigation Manager

Daimler Financial
01.2023 - Current
  • Prepare legal documents for account modifications
  • Respond timely to all inquiries received via mail, email, cases and or by phone
  • Provide account information and perform account updates as requested
  • Review unapplied incoming payments daily and research for posting instructions
  • Manage maturing leases, initiate contact with the customer, consult on available lease end options
  • Follow up on assigned maturity portfolio and ensure accounts are processed before reaching 30 days past maturity.

Loan Servicing Representative

Skopos Financial
01.2015 - 01.2023
  • Required expert ability to skip trace to assist repossession agents to locate vehicles
  • Communicated diligently with our Repossession Vendor, Repo Agents, and Auctions
  • Advised and facilitated key dialer strategies to maximize efficient productivity
  • Key performer in attributing to reaching the company’s desired productivity goals.

Analyst, Servicing Support

Hyundai Capital America
01.2013 - 01.2014
  • Processed dealer and customer lease buyout checks, assigning titles to proper parties
  • Completed all aspects of Insurance Total Damage checks and Gap Insurance calculations
  • Ensured payments received are processed and posted properly, issuing refunds when necessary
  • Adhered to set policy and procedures to work within HCA compliance requirements.

Loss Mitigation Solicitor II

Chase Mortgage
01.2011 - 01.2012
  • Updated income and expense analysis with customers to determine workout options
  • Set up repayment plans, special and unemployment forbearances, and modifications
  • Worked with VA, FHA, Ginnie Mae, Fannie Mae, and Freddie Mac loans
  • Handled default loans ranging from one payment past due though foreclosure status.

Education

Bachelor’s coursework - Finance

Navarro College
Corsicana, TX
01.1987

Skills

  • Negotiation competency
  • Dedicated to process improvement
  • Employee relations specialist
  • Expert knowledge of Fair Debt Collection Practices Act
  • Strong problem-solving ability
  • Operating Systems: Windows 2000/XP/NT/VISTA/7
  • Applications: Microsoft Office/Visio/Project, CCW, LPS, Aspect Dialer, ER, Lender Live, Ivault, CSW, Shaw, Kronos, Mosaix, Davox, CPI, Internet, AS 400 CRM, Assurant, Daybreak, BNY, Citrix, Atlas, Accurint

Accomplishments

  • Managed multimillion dollar financial projects, executed business needs analysis, risk assessments, and contingency planning for financial services.
  • Implemented and developed numerous processes to increase revenues and improve profits.
  • Contributed to the Standard Operating Procedures for Drive Financial Services.
  • Increased collection call attempts by fifty percent with side by side and group training.
  • Led in team KPI production nine out of twelve months.

Professional Recognition

Professional Baseball Player: Texas Rangers Baseball and Chicago White Sox Baseball 1987 - 1993

Highlights

  • Negotiation competency.
  • Dedicated to process improvement.
  • Employee relations specialist.
  • Expert knowledge of Fair Debt Collection Practices Act.
  • Strong problem-solving ability.

Timeline

Loss Litigation Manager

Daimler Financial
01.2023 - Current

Loan Servicing Representative

Skopos Financial
01.2015 - 01.2023

Analyst, Servicing Support

Hyundai Capital America
01.2013 - 01.2014

Loss Mitigation Solicitor II

Chase Mortgage
01.2011 - 01.2012

Bachelor’s coursework - Finance

Navarro College

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Kevin Belcher