Kevin Betancourt
Rowland Heights,CA
Summary
Dedicated card dealer with expertise in customer service and compliance monitoring. Skilled in quick decision-making and fostering a positive gaming atmosphere. Committed to enhancing player experiences through exceptional service.
Overview
4
4
years of professional experience
Work History
Cal Games Card Dealer
Hollywood Park Casino
Rowland Heights, CA
02.2025 - Current
- Dealt various card games, ensuring adherence to house rules and game integrity.
- Provided exceptional customer service, addressing player inquiries and concerns promptly.
- Managed cash transactions accurately during gaming operations to maintain financial integrity.
- Monitored gameplay for compliance with casino regulations and fair play standards.
- Collaborated with team members to create a positive gaming atmosphere for guests.
- Executed quick decision-making skills to maintain game flow and enhance player experience.
Third Party Casino Banker
Knighted Ventures
Bell Gardens, CA
04.2022 - 02.2025
- Processed cash transactions efficiently and accurately for high-volume gaming operations.
- Assisted patrons with inquiries, enhancing customer satisfaction through effective communication.
- Monitored gaming activities to ensure compliance with regulatory standards and company policies.
- Collaborated with team members to streamline banking procedures, improving overall workflow efficiency.
- Trained new staff on operational protocols and best practices, fostering a knowledgeable team environment.
Education
High School Diploma -
South Gate Senior High
South Gate, CA01-2011
Skills
- Memory retention
- Eye-hand coordination
- Mental agility
- Game rules
- Hand dexterity
- Casino procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cal Games Card Dealer
Hollywood Park Casino
02.2025 - Current
Third Party Casino Banker
Knighted Ventures
04.2022 - 02.2025
High School Diploma -
South Gate Senior High