Kevin Blakemore

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.
• Gathered feedback from departing customers to identify areas for improvement in products or services offered.
• Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
• Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.

• Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.

• Collaborated with other departments to resolve complex issues, improving overall customer experience.

• Provided support during peak hours, reducing wait times for callers seeking assistance or information.

• Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.

• Participated in regular team meetings, contributing valuable insights for process improvement strategies.

• Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.

• Improved communication within the team for better collaboration and problem solving.

• Reviewed successes and failures to learn from previous mistakes.

• Operated and monitored both high and low-pressure boilers and systems, pipes and gauges.

• Installed piping and duct systems throughout intricate buildings with numerous rooms requiring different services according to industry standards and best practices.

• Reduced equipment downtime by implementing a proactive maintenance schedule for all machinery.

• Increased sales revenue through strategic cold calling and lead generation activities.

• Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.

• Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.

• Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.

• Developed tailored sales pitches for diverse customer segments, enhancing product appeal and conversion rates.

• Enhanced overall departmental performance by proactively sharing best practices, tips, and lessons learned from daily billing activities with colleagues.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Reviewed and solved account and billing discrepancies. Identified, researched, and resolved billing variances to maintain system accuracy and currency.

• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Responded to customer requests for products, services, and company information.