Kevin Boeckh
Algonquin,IL
Summary
Ambitious professional with a solid foundation in writing, public relations, and people management. Recognized for innate ability to cultivate relationships and effectively navigate diverse personalities through exceptional communication abilities.
Overview
10
10
years of professional experience
Work History
Video Fulfillment Specialist
American Marketing and Publishing
08.2022 - Current
- Fulfilling promotional video contract orders quickly and efficiently for small business owners. Daily fulfillment of promotional video content of up to 30 orders per week.
- Manage the customer relationship through the promotional video reviewal process. Provides timely status updates and reports to other department heads.
- Outsource and quality checks voiceover scripts through fiverr of up to 15 orders daily.
- Great team player with a positive attitude.
- Passionate about the positive experience for the customer
- Image Creation on Canva for Text Services that the customers receive to help garner more traffic to the Business' that we work with.
Associate Trainer
Panera Bread
03.2015 - 08.2020
- Trained and developed each new hire over the course of three years to ensure that proper protocols and procedures were met, which included but were not limited to working the cash register, customer service, and sales techniques to upsell
- Led by example by providing exceptional customer service to each and every customer that walked in
- Provided performance information to manager for performance reviews
- Answer any and all customer questions regarding the menu and guided them to the right decision
Education
Communications General
Elgin Community College
12.2019
Bachelor's degree - Public Relations Bachelors, Communications
Illinois State University
05.2022
Skills
- Excellent Communication
- Project Management
- Time Management
- Problem-Solving
- Marketing
- Customer Relations
- Creativity
- Team Player
- Ambitious
- Training
- Integrity
- Microsoft Office
- Social Media
- Microsoft Excel
- Canva
Timeline
Video Fulfillment Specialist
American Marketing and Publishing
08.2022 - Current
Associate Trainer
Panera Bread
03.2015 - 08.2020
Bachelor's degree - Public Relations Bachelors, Communications
Illinois State University
Communications General
Elgin Community College
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