Kevin Boissot
Haines City ,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and hospitality at Westgate Vacation Villas Resort & Spa. Proven ability to enhance guest satisfaction through effective problem-solving and cash handling. Skilled in team collaboration and training, consistently optimizing operations to deliver exceptional service experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Westgate Vacation Villas Resort & Spa
- Greeted and assisted guests upon arrival, ensuring a welcoming first impression.
- Managed check-in and check-out processes efficiently to optimize guest experience.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction levels.
- Maintained accurate reservation records using property management software.
- Coordinated with housekeeping and maintenance teams to ensure room readiness.
- Assisted in managing front desk operations during peak hours, enhancing service delivery.
- Provided information about local attractions and services to enhance guest engagement.
- Supported payment processing and ensured compliance with cash handling procedures.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Associate
Walmart
Auburndale, FL
07.2024 - Current
- Supported team in executing daily operational tasks, ensuring efficiency and adherence to protocols.
- Assisted in data entry and management, maintaining accuracy across multiple systems.
- Collaborated with colleagues on project initiatives, fostering a cooperative work environment.
- Adapted quickly to new software tools, enhancing workflow and productivity within the team.
- Developed documentation for processes, ensuring clarity and accessibility for all team members.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Working on intense orders
- Order filler
Security Officer
GDI
Kissimmee, FL
04.2022 - 07.2025
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted routine inspections of facilities and grounds to identify potential hazards.
- Responded promptly to incidents, effectively managing crisis situations as they arose.
- Collaborated with team members to enhance overall security measures and procedures.
- Documented daily activities and reported significant occurrences to management accurately.
- Assisted in training new staff on safety protocols and emergency response procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
HVAC Diploma -
Southern Technical College
Auburndale, FLHigh School Diploma -
Haines City Senior High
Haines City, FL05.2018
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Time management
Hospitality services
Credit and cash payments
Listening skills
Clerical duties
Documentation
Training and mentoring
Conflict and issue documentation
Supply replenishment
Marketing
Foreign languages
Team building
Certification
EPA universal Certification number 1424757755029
OSHA -10 certificate
Languages
Haitian Creole
Full Professional
English
Full Professional
Timeline
Associate
Walmart
07.2024 - Current
Security Officer
GDI
04.2022 - 07.2025
Front Desk Agent
Westgate Vacation Villas Resort & Spa
HVAC Diploma -
Southern Technical College
High School Diploma -
Haines City Senior High