Kevin Bostic
SANFORD,NC
Summary
Innovative professional with a background in woodworking solutions. Known for developing tailored client offerings and effectively managing project timelines. Committed to enhancing client satisfaction through personalized service and strategic planning.
Knowledgeable Sales Associate with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Owner/Operator
American Craftsman by Kevin
Sanford, NC
07.2021 - Current
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Developed custom woodworking solutions, leveraging industry knowledge for innovative craftsmanship.
- Trained and mentored staff in best practices, enhancing team productivity and skills.
- Managed project timelines, coordinating with clients to meet design specifications efficiently.
- Cultivated strong client relationships through effective communication and personalized service.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Sales Associate
Aluminum Company of North Carolina
Durham, NC
04.2015 - 06.2021
- Trained new staff on product features and customer service best practices to promote consistency in service delivery.
- Analyzed customer feedback to identify areas for improvement in service offerings and product availability.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Engaged in friendly conversation with the customer to better uncover individual needs.
Independent Contractor
Self Employed
Honaker, VA
08.1993 - 03.2015
- Managed project timelines and resources, ensuring successful delivery of services.
- Developed customized solutions to meet client needs, enhancing satisfaction and retention.
- Collaborated with clients to identify goals, streamlining communication and expectations.
- Executed comprehensive market research, informing strategic decisions for business growth.
- Provided mentorship to junior contractors, fostering skill development and team cohesion.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Education
High School Diploma -
Honaker High School
Honaker, VaSkills
- Operations management
- Client relationship management
- Talent acquisition
- Project management
- Hiring
- Client consultation
- Documentation and reporting
Certification
- Certified Okna Windows and Doors Installation Specialist
- Provia Windows and Doors Installation Specialist
- Selected Shingle Master for Certainteed
Timeline
Owner/Operator
American Craftsman by Kevin
07.2021 - Current
Sales Associate
Aluminum Company of North Carolina
04.2015 - 06.2021
Independent Contractor
Self Employed
08.1993 - 03.2015
High School Diploma -
Honaker High School