Kevin Bowers
Edmonds,WA
Summary
IT professional prepared for this role with proven ability to drive results. Adept at managing complex systems, optimizing network performance, and ensuring cybersecurity compliance. Strong focus on team collaboration, adaptable to changing needs, and reliable in delivering high-quality solutions. Skilled in troubleshooting, system administration, and implementing innovative technologies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Onsite IT Engineer
Healthspaces
08.2023 - Current
- Supported IT needs for 300+ users.
- Facilitated VoIP solution rollout (DialPad).
- Facilitated Cloud-based Identity Management Platform, SSO, and Passswordless rollout with Okta.
- Support onboarding and offboarding.
- Deploy and manage EDR
- Support with patch management, antivirus updates, system hardening.
- Assisted in maintaining network infrastructure and ensuring system security protocols.
- Developed user training materials for new software applications and technologies.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Collaborated on IT infrastructure projects to enhance system performance and reliability.
IT Support Contractor
AI Photo Booths
01.2021 - 01.2023
- Monitored, Managed, and provided technical support via phone, chat, and email.
- Maintain and use support tools (fresh desk).
- Assisted deploying VPN solutions (Tailscale).
- Assisted building analytical dashboards (Grafana).
- Created run books for troubleshooting solutions.
- Developed Template System, and Nexus Support Tool
- Automated network configuration for each photobooth.
- Conducted routine maintenance checks on equipment to ensure optimal performance during events.
- Implemented feedback mechanisms to enhance service delivery and client experience.
- Assisted in setting up and dismantling photo booth installations at various events.
Library Work-study Student
Lake Washington Institute of Technology
01.2018 - 01.2019
- Interfaced directly with library patrons and assisted with library and technical needs
- Helped library run Windows Update on 200 laptops every 2 weeks.
- Helped students print, checkout and check-in Library equipment.
Computer Imaging
Lake Washington School District
01.2011 - 01.2013
- Checked BIOS settings and re-imaged 300 netbooks
- Checked netbooks for damage. Submitted repair tickets for broken netbooks
- Provided post imaging software installation
- Processed surplus equipment for schools
- Handled and documented basic technical support issues.
Education
Associate of Applied Science - Computer Security and Networking
Lake Washington Institute of Technology
Kirkland06.2019
Certificate of Proficiency - Computer Security and Network Technology: Network Technician
Lake Washington Institute of Technology
Kirkland06.2019
Skills
- Skilled in high-level network management
- Skilled in implementing various VPN protocols
- Windows Server administration
- Experienced with virtualization platforms including VMware, Proxmox, and Hyper-V
- Experience with major cloud platforms: AWS, GCP, Azure
- Microsoft 365 administration expertise
- Task automation using Bash and PowerShell
- Proficient in Windows 11
Accomplishments
Achieved seamless SSO passwordless logins by introducing Okta for our Identity Management Platform.
Certification
- CompTIA Network+ Certified – July 2019
- CompTIA A+ Certified
- Microsoft Technology Associate (MTA): Networking Fundamentals
- Microsoft Technology Associate (MTA): Security Fundamentals
Languages
English
Native or Bilingual
Timeline
Onsite IT Engineer
Healthspaces
08.2023 - Current
IT Support Contractor
AI Photo Booths
01.2021 - 01.2023
Library Work-study Student
Lake Washington Institute of Technology
01.2018 - 01.2019
Computer Imaging
Lake Washington School District
01.2011 - 01.2013
Associate of Applied Science - Computer Security and Networking
Lake Washington Institute of Technology
Certificate of Proficiency - Computer Security and Network Technology: Network Technician
Lake Washington Institute of Technology
Similar Profiles
Jacob HedrickJacob Hedrick
IT Engineer at HealthspacesIT Engineer at Healthspaces
Jamie BabkoJamie Babko
Hardwood Floor Installer/Hardwood Floor Sander at Collective Hardwood FloorsHardwood Floor Installer/Hardwood Floor Sander at Collective Hardwood Floors
Caitlan O’SheaCaitlan O’Shea
Grocery Manager at SafewayGrocery Manager at Safeway
Caitlyn (Justine) VoylesCaitlyn (Justine) Voyles
Certified Ophthalmic Assistant at Swedberg Eye CareCertified Ophthalmic Assistant at Swedberg Eye Care
Connor WildeyConnor Wildey
Bartender at Alexa's CateringBartender at Alexa's Catering