Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Kevin Branagan

Sales Advisor
Pembroke Pines,FL

Summary

Dynamic and customer-focused professional with a B.A. in Marketing and 6 years of experience in consumer electronics and customer service. Google IT Support-certified, adept at troubleshooting technical issues, and skilled in sales consultation. Proficient in assessing and solving hardware and software issues, ensuring seamless customer experiences. A background in retail has equipped with strong communication skills and a deep understanding of customer needs, allowing the delivery of personalized consultations and driving sales. Passionate about leveraging skills to provide exceptional service and contribute to the success of the team.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Consultant/Advisor

Best Buy
08.2019 - Current
  • Engage customers through personalized consultations to identify their needs and provide tailored product recommendations
  • Deliver technical support and troubleshooting assistance for various consumer electronics, ensuring resolution of issues
  • Stay updated on latest product models, trends, and events to provide accurate information to customers
  • Cultivate strong relationships with clients to drive revenue and foster loyalty, resulting in high rate of returning customers.

Consultant

Sprint
11.2016 - 12.2017
  • Delivered comprehensive technical support and consultative sales services to clients, ensuring solutions met their business needs.
  • Fostered strong client relationships through proactive communication and effective issue resolution.
  • Facilitated activation and upgrade of phone lines for clients, ensuring smooth transitions and providing guidance on device selection and plan options to meet their needs.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.

Education

Bachelor of Arts - Marketing

Florida International University
Miami, FL
07.2018 - 05.2021

Associate of Arts - Architecture

Broward College
Fort Lauderdale, FL
08.2012 - 05.2016

Skills

Data Management & Recovery

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Certification

Coursera Google IT Support - October 2023

References

  • Stephane Cadet, Assistant Store Manager, Best Buy, (786) 643-5672
  • Lanson Chacko, Consultant & Designer Manager, Best Buy, (954) 802-6731
  • Romelin Charnel, Designer, Best Buy, (305) 215-3376
  • Kevin Adam, Consultant, Best Buy, (954) 559-0537

Timeline

Consultant/Advisor

Best Buy
08.2019 - Current

Bachelor of Arts - Marketing

Florida International University
07.2018 - 05.2021

Consultant

Sprint
11.2016 - 12.2017

Associate of Arts - Architecture

Broward College
08.2012 - 05.2016

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Kevin BranaganSales Advisor