Tim Coughlin
Remote
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Consultant/Advisor
Caret, LLC
09.2023 - Current
- Formulated strategic business solutions for portfolio of 5 clients, enhancing operational efficiency by up to 25% through comprehensive market analysis and tailored improvement plans
- Provided expert advice and recommendations on improving business processes resulting in decreases of sales cycle length by up to 15%
- Devised and implemented processes and procedures to streamline operations.
Director of Customer Success
Unite Us
01.2023 - 09.2023
- Led dedicated team of 10 customer success and sales representatives across 5 states selling enterprise healthcare SaaS solution to c-level healthcare and government leaders
- Achieved 125% of full year target in 3 quarters
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty, leading to 25% increase in customer retention rates.
State Director
Unite Us
03.2021 - 01.2023
- Managed team of 12 Sales, Customer Success, Marketing and Government Affairs staff to achieve 130% of target on Wisconsin launch of Unite Us, enterprise SaaS solution for healthcare.
- Owned region's business performance, forecasts and strategies, communicating to leadership and stakeholders.
- Championed diversity and inclusion initiatives, creating supportive work environment where all employees could thrive and contribute their unique perspectives.
- Recognized quarter over quarter with 'Be a Good Human' award for embodying company values as manager.
Founder / Managing Director
NexTo
03.2020 - 12.2021
- Developed and implemented technical solution to distribute more than 3 million resources (including face coverings, hand sanitizer, diapers, food, etc) to essential businesses during COVID-19
- Led team of 15 software engineers, analysts, and sales reps in solving supply chain bottlenecks for essential businesses (hospitals, nursing homes, mental health facilities, law enforcement, child care, etc)
- Facilitated partnership development to lead FEMA response distribution across state, deploying 9 semi-trucks of product to essential workers.
Adjunct Faculty - Evaluation of Programs (SW-794)
University of Wisconsin
01.2014 - 12.2021
- Developed and delivered extensive curriculum for SW-794 'Evaluation of Programs', which led to 95% student satisfaction rate
- Prepared over 1,000 students for advanced program evaluation roles within diverse social sector environments
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
Director, Strategic Partnerships
United Way of Greater Milwaukee & Waukesha County
04.2012 - 03.2021
- Generated $6 million revenue through response to state and Federal RFPs to promote successful cross-sector collaboration in education, healthcare, and government sectors
- Led organization's strategic partnerships of executives in public, private and social sectors, including CEOs from Fortune 250 companies such as Harley Davidson, Northwestern Mutual, Rockwell and others
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Led Quality Rating & Improvement Standards (QRIS) refinement for state affecting over 1,200 child cares and schools.
Portfolio Manager
United Way of Greater Milwaukee & Waukesha County
04.2012 - 07.2015
- Responsible for vision and direction of organization's investments of Education-related programs
- Managed $10 million portfolio with more than 50 philanthropic investments
- Optimized asset allocation for improved returns with thorough market research and analysis.
Director
JVS
03.2008 - 04.2012
- Founder of Bridges to College, designed and implemented this college to career preparation program achieving over $16 million in taxpayer savings to date
- Oversaw client growth of over 200% in 3 year period, majority of new customers through friends and family referral
- Boosted client and staff satisfaction rates through exceptional relationship management and prompt resolution of issues.
Consultant
Bridge Over Troubled Waters
05.2010 - 06.2011
- Advised organization on addressing changing demands by recommending improvements to business systems or procedures.
- Assisted in marketing and communication plan resulting in over $500,000 in grants
- Trained new team to develop united and effective delivery of service.
Director Workforce Development
JVS
04.2007 - 03.2008
- Directed youth workforce department, designing solutions to support and employ high school students toward on track graduation and future employment success
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Founded Boston Youth Workforce Collaborative (BYWC), consortium of over 50 businesses and employment candidates
- Served hundreds of employer customers resulting in over 1,000 successful job placements.
Outreach Director
Bridge Over Troubled Waters
07.2005 - 08.2006
- Facilitated development of culturally responsive programming that addressed unique needs of diverse communities, serving over 1,500 clients per year.
- Established network of over 100 organizations in public, private and social sectors
- Developed first dynamic customer-centric internal database of Metro-Boston services shared amongst service providers.
Education
Master's of Social Work -
Boston University
Boston, MA01.2012
Bachelor of Science - Theology -
Gordon College
Wenham, MA01.2003
Skills
- Self-Directed
- Managing Operations and Efficiency
- Problem Resolution
- Data Analysis
- Project Management
- Document and Records Management
- Preventive Maintenance
- Idea Development and Brainstorming
- Performance Tracking
- Team Leadership
- Cultural Awareness
Volunteer
City of Racine 11/2016 - Present
- Support over 35 kids to be active in the winter months through skiing and snowboarding.
- Provide mentorship and snowboard coaching.
- Recruit new members to the program resulting in 100% growth in last 5 years.
Coalition for Children's Mental Health, 01/2016 - Present
- Member of the steering committee formed to write and present towards successful award of $1.25 million launch grant.
- Coordinated the participation of region's 5 hospital health systems partnership on children's mental health.
- Advise and support the coalition director on strategic planning and corporate partnership.
Governor's Early Childhood Advisory Council, 01/2014 - 03/2021
- Provided direction and consultation to Governor and Department Secretaries on Wisconsin's child services including child care, mental health, pediatric care, and others.
- Contributed to successful award of over $1.5 million towards childhood quality initiatives.
- Facilitated reports and presentations to full committee of over 100 public servants for approval and action.
Milwaukee Tech Hub, 05/2014 - 12/2017
- Supported Northwestern Mutual's design and partnership of now formed MKE Tech Hub organization.
- Recruited over 30 social and education sector partners to join coalition as sector-relevant voices.
- Served on committee to address broadband access for area students leading to creation of 5 local and statewide initiatives.
Timeline
Consultant/Advisor
Caret, LLC
09.2023 - Current
Director of Customer Success
Unite Us
01.2023 - 09.2023
State Director
Unite Us
03.2021 - 01.2023
Founder / Managing Director
NexTo
03.2020 - 12.2021
Adjunct Faculty - Evaluation of Programs (SW-794)
University of Wisconsin
01.2014 - 12.2021
Director, Strategic Partnerships
United Way of Greater Milwaukee & Waukesha County
04.2012 - 03.2021
Portfolio Manager
United Way of Greater Milwaukee & Waukesha County
04.2012 - 07.2015
Consultant
Bridge Over Troubled Waters
05.2010 - 06.2011
Director
JVS
03.2008 - 04.2012
Director Workforce Development
JVS
04.2007 - 03.2008
Outreach Director
Bridge Over Troubled Waters
07.2005 - 08.2006
Master's of Social Work -
Boston University
Bachelor of Science - Theology -
Gordon College
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