Kevin Brashear
College Station ,TX
Summary
Dynamic FOH and Kitchen Manager with extensive experience at Torchy's Tacos, excelling in guest relations and complaint handling. Proven track record in training staff, enhancing food safety compliance, and optimizing operations, resulting in increased customer satisfaction and repeat business. Adept at fostering teamwork and maintaining high standards in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
FOH Manager
Torchys Tacos
College Station TX
- Supervised daily front of house operations, ensuring efficient service and guest satisfaction.
- Trained and mentored staff in customer service standards and operational procedures.
- Coordinated with kitchen staff to optimize communication and order accuracy.
- Implemented inventory management strategies to reduce waste and maintain stock levels.
- Resolved guest inquiries and complaints effectively to foster positive dining experiences.
- Monitored cleanliness and presentation of dining areas, adhering to health regulations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Supervised front-of-house operations, ensuring excellent customer service and efficient workflow.
- Trained and mentored staff on service standards and operational protocols.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
Kitchen Manager
Torchys Tacos
College Station, TX
10.2014 - 11.2025
- Oversaw daily kitchen operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored kitchen staff on food preparation techniques and menu items.
- Managed inventory levels, placing orders to maintain stock for peak service times.
- Developed and implemented efficient workflow processes to enhance kitchen productivity.
- Collaborated with front-of-house team to ensure seamless service during busy hours.
- Monitored food quality and presentation, maintaining high standards of customer satisfaction.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Education
High School Diploma -
Carrizo Springs High School
Carrizo Springs, TXSkills
- Complaint handling
- Guest relations
- Point of sale systems
- Conflict resolution
- Training and coaching
- Food safety compliance
- Staff management
- Cash handling
- Food preparation
Languages
English
Native or Bilingual
Timeline
Kitchen Manager
Torchys Tacos
10.2014 - 11.2025
FOH Manager
Torchys Tacos
High School Diploma -
Carrizo Springs High School