Adam Fey
San Antonio,TX
Summary
Dynamic FOH Manager with a proven track record at County Line BBQ, enhancing guest relations and driving sales through effective staff training and upselling strategies. Skilled in conflict resolution and health and safety compliance, I consistently improved customer satisfaction and operational efficiency, fostering a culture of accountability and excellence among team members.
Experienced with managing front-of-house operations, ensuring high standards of service and guest satisfaction. Utilizes effective team leadership and conflict resolution skills to maintain positive work environment. Strong understanding of hospitality best practices and customer service excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
FOH Manager
Alamo Cafe
11.2024 - 07.2025
- Supervised daily front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and menu knowledge.
- Coordinated scheduling and staff assignments for optimal coverage during peak hours.
- Enhanced customer satisfaction by implementing feedback mechanisms for service improvements.
- Managed inventory levels and assisted in ordering supplies to maintain stock efficiency.
- Assisted in developing promotional strategies to increase restaurant traffic and sales.
- Monitored compliance with health and safety regulations during service operations.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
District Manager
Spectra Gutter Systems
04.2022 - 09.2024
- Oversaw district operations to ensure compliance with safety and quality standards.
- Implemented training programs for staff to enhance product knowledge and customer service skills.
- Analyzed sales data to identify trends and optimize inventory management across multiple locations.
- Collaborated with cross-functional teams to develop strategic initiatives aimed at improving overall operational efficiency.
- Conducted performance evaluations and provided constructive feedback to foster employee development and accountability.
- Resolved customer complaints swiftly, reinforcing commitment to exceptional service and satisfaction levels.
- Established key performance indicators to measure team effectiveness and drive continuous improvement efforts.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
FOH Manager
County Line BBQ
02.2002 - 04.2022
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
FOH Manager
Barriba Cantina
09.2011 - 04.2019
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
Business
Hill County Community College
Hillsboro, TX12-2001
Skills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Reservation handling
- Hygiene standards
- Table management
- Point of sale systems
- Policy enforcement
- Vendor negotiation
- Conflict resolution
- Order accuracy
- Training and mentoring
- Team building
- Health and safety regulations
- Training and coaching
- Food safety compliance
- Staff management
- Task delegation
- Pre-shift walk-through
- Quality control
- Employee scheduling
- Hiring
- Performance evaluation
- Health department inspections
- Restaurant operations
- Food costs
- Floor management
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Money handling
Certification
TABC
Food Handlers
Work Type
Full TimeWork Location
On-SiteTimeline
FOH Manager
Alamo Cafe
11.2024 - 07.2025
District Manager
Spectra Gutter Systems
04.2022 - 09.2024
FOH Manager
Barriba Cantina
09.2011 - 04.2019
FOH Manager
County Line BBQ
02.2002 - 04.2022
Business
Hill County Community College
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