Kevin Brooks
Lexington,KY
Summary
Experienced with client relationship management, ensuring high levels of satisfaction and retention. Utilizes strategic planning to drive business growth and meet client needs. Track record of effective team collaboration and achieving targeted outcomes.
Overview
26
26
years of professional experience
Work History
Senior Account Executive
Toshiba Business Solutions
06.2025 - Current
- Developed and implemented strategic account plans to enhance client engagement and retention.
- Conducted regular performance reviews of accounts, identifying opportunities for upselling and cross-selling services.
Account Manager
Ricoh USA
04.2019 - 04.2025
- Enhanced client satisfaction through strong relationship building and prompt needs assessment.
- Maintained high client retention rate by delivering exceptional customer service and anticipating needs.
- Managed diverse account portfolio, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preserving positive relationships and preventing potential client loss.
- Managed approximately 25-30 incoming calls and emails per day regarding customer requests/issues.
Site Manager
Ricoh USA
03.2016 - 03.2019
- Cultivated strong client relationships through regular project updates and prompt issue resolution.
- Managed daily office operations, ensuring optimal equipment functionality.
- Conducted interviews and training for new hires to strengthen team capabilities.
Sr. On-site Service Specialist
Ricoh USA
08.2011 - 03.2016
- Trained clients in the proper use of equipment, reducing instances of user error and increasing productivity.
- Helped coordinate install/delivery of new equipment for University of Kentucky and UK Healthcare
Call Center Representative/Vendor Management Specialist
Lexmark
08.1999 - 12.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Arts - Economics
University of Kentucky
Lexington, KY05-2019
Skills
- Account management
- Customer service
- Collaboration and teamwork
- Client relations
Timeline
Senior Account Executive
Toshiba Business Solutions
06.2025 - Current
Account Manager
Ricoh USA
04.2019 - 04.2025
Site Manager
Ricoh USA
03.2016 - 03.2019
Sr. On-site Service Specialist
Ricoh USA
08.2011 - 03.2016
Call Center Representative/Vendor Management Specialist
Lexmark
08.1999 - 12.2009
Bachelor of Arts - Economics
University of Kentucky
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