Kevin Brown
Worcester,MA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
26
26
years of professional experience
Work History
Retail Sales Associate
Lowe’s
Westborough, MA
10.2021 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Maintaining safety protocols while filling customers, and company needs.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
Garage Door Technician
Overhead Door
Worcester, MA
09.2006 - 09.2019
- Provided technical support over the phone when requested by customers regarding troubleshooting procedures.
- Performed detailed calculations in order to determine size specifications for custom-made garage doors.
- Repaired or replaced faulty components such as torsion springs, pulleys, hinges, cables, and rollers.
- Troubleshot problems related to power supply or wiring issues associated with opener installation and repair work.
- Inspected and diagnosed issues with garage door systems, including motors, springs, cables, rollers, and tracks.
- Maintained an organized inventory of supplies needed for completing jobs efficiently.
- Installed new openers and doors for residential customers using a variety of tools.
- Troubleshot systems to find root causes of problems and determine repair needs.
- Replaced broken panels in order to restore functionality of the door.
Chemical Process Technician
Rohm and Haas
Marlborough, MA
06.1999 - 06.2006
- Managed hazardous waste disposal activities in accordance with applicable laws and regulations.
- Maintained detailed records of all process operations, including daily logs, laboratory test results and quality control reports.
- Maintained equipment in good working order using hand tools, calibration expertise and basic maintenance abilities.
- Monitored chemical processes, analyzed data and adjusted parameters as needed to ensure optimal performance.
- Performed troubleshooting activities on process equipment and systems for resolution of operational issues.
- Reviewed product specifications documents for accuracy prior to release.
- Analyzed raw materials and finished products using various analytical techniques such as chromatography, spectroscopy and titration.
- Collected samples and conducted standardized tests.
- Adhered to good manufacturing practices guidelines while performing tasks.
Lead Receiver
Barnett Brass, and Copper
Worcester, MA, MA
09.1997 - 05.1999
- Implemented quality control measures designed to improve accuracy when verifying incoming shipments.
- Monitored stock levels in the warehouse using inventory management software systems.
- Verified quantities of incoming shipments against purchase orders and
- packing slips.
- Ensured all incoming products were put in their locations in a timely manner.
Education
OSHA Certified Ladder Training - Ladder Training
Jack Moore
Worcester, MA08-2008
High School Diploma -
Worcester Vocational Technical High School
Worcester, MA06-1985
Skills
- Loss Prevention
- Policy and Procedure Adherence
- Problem-Solving
- Stocking and Receiving
- Time Management
- Regulatory Compliance
- Independent Judgement
- Customer Assistance
- Knowledge of most hand, and power tools
- Ability to adapt to situations as they arise
Timeline
Retail Sales Associate
Lowe’s
10.2021 - Current
Garage Door Technician
Overhead Door
09.2006 - 09.2019
Chemical Process Technician
Rohm and Haas
06.1999 - 06.2006
Lead Receiver
Barnett Brass, and Copper
09.1997 - 05.1999
OSHA Certified Ladder Training - Ladder Training
Jack Moore
High School Diploma -
Worcester Vocational Technical High School
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