Kevin Brown
North Little Rock,AR
Summary
Dynamic operations manager with a proven track record at Best Rated Couriers LLC, excelling in contract management and employee engagement. Spearheaded innovative marketing campaigns that significantly boosted lead generation. Adept at multitasking and fostering partnerships, driving customer satisfaction and operational efficiency through strategic decision-making and budget control.
Overview
13
13
years of professional experience
Work History
Managing Member
Best Rated Couriers LLC
North Little Rock, AR
12.2018 - 04.2025
- Negotiated contracts with vendors, securing high-quality products at competitive prices while maintaining positive relationships.
- Implemented innovative marketing campaigns that boosted brand awareness and generated new leads for the business.
- Managed financial operations, including budgeting and forecasting, ensuring company stability and growth.
- Developed and maintained client relationships, leading to increased customer satisfaction and repeat business.
- Improved operational performance through continuous process improvement initiatives and best practice implementation.
- Streamlined workflow processes to reduce costs, improve efficiency, and increase overall profitability for the company.
- Oversaw employee recruitment, training, and evaluation to build a highly-skilled workforce committed to company success.
Operations Manager
Blue Truck Moving
Little Rock, AR
10.2016 - 12.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Delivery Driver
Blue Truck Moving
Little Rock, AR
07.2015 - 10.2016
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Operated light trucks to deliver loads as far as 350 miles from home location.
Crematory Operator
DE Crematory
Ferda, Ar
06.2013 - 07.2015
- Helped maintain the company''s reputation for excellence by consistently providing high-quality services and upholding stringent ethical standards in all operations.
- Participated in regular professional development opportunities to enhance knowledge and skills within the crematory field.
- Addressed client inquiries promptly and professionally, establishing trust through effective communication skills.
- Operated advanced cremation equipment with precision, resulting in consistently high-quality services.
- Balanced multiple responsibilities simultaneously while maintaining a strong attention to detail in all aspects of daily tasks.
- Worked closely with funeral directors and other industry professionals to coordinate services, ensuring seamless communication and collaboration throughout the cremation process.
- Adapted quickly to evolving industry standards by staying current on relevant trainings, certifications, and best practices within the field of crematory operations.
- Conducted pre-cremation preparation tasks such as identification verification and casket examination, establishing confidence in the integrity of services provided.
- Ensured accurate record-keeping for all cremations, contributing to streamlined operations and regulatory compliance.
- Performed quality control checks on cremated remains before release to families or funeral homes, ensuring accuracy and consistency in final products delivered.
- Utilized appropriate protective gear during all tasks, prioritizing personal safety as well as that of colleagues and clients.
- Managed inventory of supplies, ensuring adequate stock levels for seamless operations and timely restocking when necessary.
- Raked out cremation equipment for accurate transfer and handling of ashes.
- Completed documentation related to cremations within anticipated timeframes.
Funeral Director's Assistant
Gunn Funeral Home
01.2012 - 06.2013
- Ensured accurate record-keeping for all clients by diligently managing case files and documentation.
- Managed inventory control for supplies used during preparation processes efficiently reducing waste costs.
- Facilitated communication between clients and clergy members throughout planning and service coordination.
- Provided transportation for deceased individuals from hospitals, nursing homes, or residences to the funeral home.
- Demonstrated adaptability by tailoring each funeral service according to individual preferences or religious customs.
- Assisted in preparing obituaries or coordinating publication details with local newspapers.
- Maintained a high standard of professionalism while interacting with grieving family members during difficult times.
- Collaborated with cemetery staff to arrange burial details and ensure adherence to cemetery regulations.
- Safeguarded confidentiality of sensitive information by adhering to strict privacy policies when handling client records.
- Supported the Funeral Director with embalming procedures to prepare deceased individuals for services or cremation.
- Streamlined administrative processes for timely completion of required paperwork, permits, and certificates.
- Upheld cleanliness standards within the funeral home facility by performing routine maintenance tasks as needed.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Communicated with insurance companies to secure death benefits for payment of services.
- Greeted funeral guests and coordinated seating.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Processed death certificate and other required paperwork.
- Assisted Funeral Director with embalming, dressing and cosmetics of deceased persons.
Education
GED - General Education
Shorter Community College
North Little Rock, AR12.2004
Skills
- Operations management
- Innovation and creativity
- Partnership building
- Employee engagement
- Customer service
- Time management
- Team leadership
- Decision-making
- Shift scheduling
- Budget control
- Contract management
- Lead generation
- Revenue management
- Multitasking Abilities
References
•Rodney Leakes Williams
Phone number: 813-415-6919
•Ronnie Martin
Phone number: 501-943-2030
•Eric Crowder Jones
Phone number: 334-413-2783
Timeline
Managing Member
Best Rated Couriers LLC
12.2018 - 04.2025
Operations Manager
Blue Truck Moving
10.2016 - 12.2018
Delivery Driver
Blue Truck Moving
07.2015 - 10.2016
Crematory Operator
DE Crematory
06.2013 - 07.2015
Funeral Director's Assistant
Gunn Funeral Home
01.2012 - 06.2013
GED - General Education
Shorter Community College