KEVIN CALVIN
CSR
Tampa,Florida
Summary
A proven representative, with a natural knack for providing excellent customer service. I thrive in high-pressure environments and take pride in not only my own personal achievements, but also of those around me. My greatest strength is my relentlessness and unwillingness to quit.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Account Manager
Credit Control LLC
12.2018 - 07.2021
- Exceeded monthly goals through effective negotiation
- Maintaining professional standards while maximizing each interaction
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Retail Sales Consultant
Sprint
06.2017 - 10.2018
- Drive and maximize sales while exceeding monthly quotas.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Research Interviewer
Nielsen
12.2015 - 12.2016
- Handle inbound and outbound calls while ensuring peak customer satisfaction.
- #1 in overall customer experience for 6 months during tenure.
Education
High School Diploma -
A.P. Leto High School
Tampa, Florida 08.2012 - 06.2016
Skills
POS systems expert
Multi-line phone talent
Creative problem solving
Money handling abilities
Good listening skills
Timeline
Account Manager
Credit Control LLC
12.2018 - 07.2021
Retail Sales Consultant
Sprint
06.2017 - 10.2018
Research Interviewer
Nielsen
12.2015 - 12.2016
High School Diploma -
A.P. Leto High School
08.2012 - 06.2016