Kaory Sorcia
Account Manager
Riverton,UT
Summary
Leader with a Passion for building high performing skills and personable, dedicated customer service representative with extensive experience in various industries. Solid team player with positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization and results-oriented with demonstrate passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Account Manager
Lumio
Lehi, UT
04.2021 - 12.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Managed over 150 customers per day in account as well in calls.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Front Desk Administrator
Academy Mortgage Corporation
Draper, UT
03.2021 - 04.2022
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained organized reception area, creating a welcoming atmosphere for clients and visitors.
- Assisted in coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
Account Representative & Transformation Manager
Discover Finacial Services
Salt Lake City, UT
08.2019 - 06.2020
- Processed client payments and updated accounts.
- Implemented customized account plans to meet individual client needs.
- Collaborated with other departments to address customer needs and service requests.
- Present new or additional products and services to existing customers.
- Managed over 100 customer calls per day.
Skills
- Microsoft Excel, Etc
- Adobe
- POS Systems Expert
- Problem Solving
- Inventory control
- Growth strategies
- Personnel Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Lumio
04.2021 - 12.2023
Front Desk Administrator
Academy Mortgage Corporation
03.2021 - 04.2022
Account Representative & Transformation Manager
Discover Finacial Services
08.2019 - 06.2020