Kevin Cancino
Summary
Detail-oriented and experienced Retail Security Director with 10+ years of experience in managing security operations, leading teams, and ensuring client satisfaction. Proven track record in driving operational accountability, managing large teams, and providing exceptional customer service. Skilled in report writing, leadership, training and development, and conflict management. Running 7000 hpw and various certifications and licenses.
Overview
8
8
years of professional experience
Work History
Client Account Executive-Promoted
Arrow Security
06.2024 - Current
- Client Account Executive is accountable for the day-to-day operations of assigned client sites 10,000 hpw
- Manages a team of security officers, site and shift supervisors, and operation managers
- Provides training, coaching, performance management, support, and staff retention
- Builds, improves, and maintains relationships with clients and employees, coordinates needed support services, and solves problems to effectively run the site(s)
- Provides after-hour emergency response as required
- Schedule client meetings to discuss performance, staffing, training, and overall expectations
- Document each client meeting to ensure that the client's needs are documented and addressed by utilizing the Client Success Document and utilize Reports in Lighthouse
- Ensure all staff are following Arrow Security's protocols and the client's policies and procedures
- Post Order Compliance and creation
- Reinforce post orders to ensure that each officer has a full understanding of what is expected on site
- Supervision of Operations Team and Field Management
- Meeting their weekly performance KPI's
Sr. Security Operations Manager
Arrow Security
03.2024 - 06.2024
- Handles scheduling of assigned security staff as congruent with client needs
- Trains, mentors and supports uniformed security officers
- Liaison with client and coordinate communication of operations, through an effective and responsive approach
- Provides exceptional customer service
- Effectively manages people and costs while ensuring contract compliance
- Drafts and updates security post orders
- Drives operational accountability
- Overseeing 7000 hpw over 25 client locations with different requirements and licenses
- Other tasks as assigned
Security Manager
Securitas
09.2022 - 03.2024
- Assume full administrative and operational security-specific duties for the Client
- Ensure that qualified individuals are assigned to posts
- Meet weekly with Clients and assist in BCM Risk Mitigation plans and development, Policy and Procedure, Fire Life Safety programs
- Meet with Securitas Branch Management and Client teams monthly to discuss Security activity and processes, and KPIs effectiveness
- Schedule weekly meetings generate weekly schedules and process payroll
- Respond to incidents and submit reports through the proper channels
- Maintain an annual training program outlining monthly training requirements
- Managing 1,500 hours of Security work on weekly basis at a high-level corporate building
Director of Security
Allied Universal
01.2017 - 09.2022
- Direct and administer all Safety and Security operations administer the patrol of the interior and the perimeter of the property to observe and identify potential safety risks, security risks and undesirable conditions
- Direct and lead investigations of accidents, thefts, property loss, and unlawful activities
- Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
- Oversee the administration and accuracy of all required reports and documentation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit interview and train team members
- Managing 460 hours of Security Work on a weekly basis at a Retail Regional Mall
Education
Bachelors - Criminal Justice
Devry University
Chicago, Illinois09.2024
High School Diploma -
Roselle Park High School
Roselle Park, NJ06.2013
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Awards
- Livingston Citation for Heroism-Saving Simon Mall visitors life due to a heart attack
- Arrow Excellence Award- For Operation Hire and Placement due to increasing hours and morale
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Account Executive-Promoted
Arrow Security
06.2024 - Current
Sr. Security Operations Manager
Arrow Security
03.2024 - 06.2024
Security Manager
Securitas
09.2022 - 03.2024
Director of Security
Allied Universal
01.2017 - 09.2022
Bachelors - Criminal Justice
Devry University
High School Diploma -
Roselle Park High School
Similar Profiles
Zahira WalkerZahira Walker
Security Guard at Arrow SecuritySecurity Guard at Arrow Security
Jordan CavanaughJordan Cavanaugh
Security Supervisor at Arrow SecuritySecurity Supervisor at Arrow Security
Keven ShipmanKeven Shipman
Unarmed Security Guard at Arrow securityUnarmed Security Guard at Arrow security
Keishauna SmithKeishauna Smith
Security Supervisor at Arrow SecuritySecurity Supervisor at Arrow Security
Heather PenderHeather Pender
Promoted to Wholesale Account Executive at Chevron Federal Credit UnionPromoted to Wholesale Account Executive at Chevron Federal Credit Union