Kevin Capell
Atlanta,GA
Summary
Focused Security Manager bringing 3 years of experience in security landscape. Reliable and dedicated with passion for reducing corporate liabilities. Skilled managing, training and developing security team members.
Overview
7
7
years of professional experience
Work History
Front Desk Attendant
NFC Amenity
Atlanta, GA
02.2024 - 12.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Coordinated scheduling for amenities and services, optimizing resource allocation for maximum efficiency.
- Trained new staff on front desk procedures and best practices to enhance team performance.
- Maintained accurate records of guest interactions, enhancing data accuracy for future reference.
- Collaborated with maintenance and housekeeping teams to ensure property readiness for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended to front office needs by greeting visitors and providing assistance.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Security Officer
Allied Universal Security Services
Atlanta, GA
06.2021 - 01.2024
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Security Professional
The Mansion Elan
Atlanta, GA
04.2020 - 05.2021
- Supervised property entrances and exits and monitored employee safety.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Maintained and protected owner assets for high-end residential properties.
- Managed owner assets to mitigate risk regarding residential properties.
Team Member
Taco Bell
Atlanta, GA
03.2019 - 05.2020
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Education
High School - undefined
Western Hills High School
Cincinnati, OHSkills
Security officer training
Loss prevention expertise
Security screening
Company risk mitigation
Observant
CCTV surveillance
Timeline
Front Desk Attendant
NFC Amenity
02.2024 - 12.2025
Security Officer
Allied Universal Security Services
06.2021 - 01.2024
Security Professional
The Mansion Elan
04.2020 - 05.2021
Team Member
Taco Bell
03.2019 - 05.2020
High School - undefined
Western Hills High School