Kevin Carrazana
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Well-versed in policies, procedures and standards.
Overview
10
10
years of professional experience
Work History
Account Manager
Medusind Solutions
11.2022 - Current
- Provided training and guidance to new Account Managers
- Created comprehensive reports on account performance and presented them to senior management
- Prepared monthly financial statements for each account
- Provided technical support to customers when needed
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Acted as main point of contact in matters relating to client concerns and needs.
Patient Services Representative
Medusind Solutions
01.2014 - 10.2022
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated with patients and healthcare professionals to meet patient needs
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Documented and managed patient information in computer system
- Ran credit card batches and balanced deposits on daily basis
- Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Education
High School Diploma -
American School
Illinois01.2012
Skills
- Medical billing
- Bookkeeping support
- Fluent in Spanish
- Medclarity knowledge
- Multitasking
- Collaboration
- Training others
Timeline
Account Manager
Medusind Solutions
11.2022 - Current
Patient Services Representative
Medusind Solutions
01.2014 - 10.2022
High School Diploma -
American School
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