Victoria Johnson
Wichita Falls,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Account Manager
Rethink Billing
08.2021 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Posted and adjusted payments from insurance companies.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Precisely evaluated and verified benefits and eligibility.
Patient Representative
Texoma ENT & Allergy
06.2020 - 08.2021
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Customer Service Advocate
Health Care Service Corporation
10.2018 - 06.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted patients with understanding personalized insurance coverage and benefits.
Education
High School Diploma -
John Hirschi High
Wichita Falls, TXSkills
- Call Center (2 years)
- Insurance Verification
- Medical Billing
- Microsoft Office
- Medical Terminology
- Medical Scheduling
- HIPAA
- Medical Record
- Documentation review
- Applied behavior analysis
- Autism Experience
- ICD-10
Timeline
Account Manager
Rethink Billing
08.2021 - Current
Patient Representative
Texoma ENT & Allergy
06.2020 - 08.2021
Customer Service Advocate
Health Care Service Corporation
10.2018 - 06.2020
High School Diploma -
John Hirschi High
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