Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Kevin Casasola

North Hills,CA

Summary

I am an enthusiastic and dedicated professional seeking to join your team as a Freight Handler, Forklift Driver, Cashier, Cook, or Receptionist. With a strong background in customer service and a commitment to excellence, I am eager to contribute my skills and positive attitude to enhance your operations. I thrive in fast-paced environments and am passionate about delivering exceptional service, making me a perfect fit for your dynamic team.

Overview

7
7
years of professional experience

Work History

Delivery Driver

FedEx
Los Angeles, California
03.2023 - Current
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Freight Handler/Forklift Driver/Cashier

Lowes Home Improvement
West Hills, CA
07.2023 - 06.2025
  • Efficiently managed freight operations, boosting productivity by 30%.
  • Streamlined loading processes, reducing turnaround time by 25%.
  • Implemented safety protocols, achieving zero accidents in 12 months.
  • Utilized inventory software, improving accuracy by 20%.
  • Coordinated with logistics teams, optimizing delivery schedules.
  • Efficiently operated forklifts, boosting warehouse productivity by 30%.
  • Collaborated with team members to achieve daily targets consistently.
  • Maintained a clean and organized workspace, promoting safety and efficiency.

Cook/Cashier

Wingstop
North Hills, CA
02.2021 - 07.2023
  • Delivered exceptional customer service, boosting repeat business by 30%.
  • Efficiently managed cash transactions, ensuring 100% accuracy in daily sales.
  • Prepared high-quality meals, consistently receiving positive customer feedback.
  • Streamlined kitchen operations, reducing food prep time by 20%.
  • Implemented inventory controls, minimizing waste and saving costs by 15%.
  • Maintained cleanliness and safety standards, achieving top health inspection scores.
  • Collaborated with team members to enhance workflow and customer satisfaction.
  • Adapted to fast-paced environments, ensuring timely service during peak hours.

Receptionist

Ophthalmology Associates of the Valley
Encino, CA
08.2019 - 05.2023
  • Managed front desk operations, enhancing customer satisfaction by 30%.
  • Streamlined appointment scheduling, increasing efficiency by 25%.
  • Handled multi-line phone systems, improving call response time by 40%.
  • Developed strong client relationships, boosting repeat business by 20%.
  • Resolved customer inquiries swiftly, achieving a 95% satisfaction rate.
  • Maintained a professional environment, contributing to a positive brand perception.

Customer Service/Cashier

Target
Van Nuys, CA
09.2018 - 01.2021
  • Helping guest with exchanges.
  • Making sure to find workarounds when items are out of stock.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Trained new staff, improving team performance and service quality.
  • Managed inventory effectively, minimizing stock discrepancies.
  • Cultivated positive customer relationships, leading to referrals.

Education

High School Diploma -

Birmingham Community Charter High School
Van Nuys, CA
01.2018

Skills

  • Cash Register Operation
  • Returns Processing
  • Proficiency with office software
  • Payment Collection
  • Customer Service
  • Refund Handling
  • Heavy Machinery
  • Culinary Expertise
  • Route optimization
  • Safety protocol adherence
  • Time management

References

Reference available upon request

Languages

  • English
  • Spanish

Timeline

Freight Handler/Forklift Driver/Cashier

Lowes Home Improvement
07.2023 - 06.2025

Delivery Driver

FedEx
03.2023 - Current

Cook/Cashier

Wingstop
02.2021 - 07.2023

Receptionist

Ophthalmology Associates of the Valley
08.2019 - 05.2023

Customer Service/Cashier

Target
09.2018 - 01.2021

High School Diploma -

Birmingham Community Charter High School

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