Stacey Benton
Horseheads,NY
Summary
Dynamic operations professional with a proven track record at FedEx, excelling in team collaboration and problem-solving. Streamlined processes to boost productivity and enhance customer satisfaction. Known for adaptability and attention to detail, I effectively lead training initiatives and implement solutions that drive operational efficiency.
Overview
19
19
years of professional experience
Work History
Sr Operations Admin. - HR
FedEx
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Operations Manager
FedEx
11.2020 - 05.2022
- Streamlined operational processes to enhance efficiency across package handling and delivery systems.
- Led team training initiatives to improve performance standards and adherence to safety protocols.
- Analyzed workflow data to identify bottlenecks, implementing solutions that increased productivity.
Package Handler
FedEx
11.2019 - 11.2020
- Operated material handling equipment to move packages efficiently within warehouse.
- Sorted and organized packages for accurate routing and timely delivery.
- Conducted quality checks to ensure compliance with safety standards and operational procedures.
- Collaborated with team members to streamline workflows and improve package processing times.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Landscaper
Self-employeed
11.2018 - 11.2020
- Conducted regular assessments of landscapes to recommend improvements and modifications.
- Maintained grounds by trimming, weeding, and general clean-up.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Utilized hand and power tools for efficient landscape installation and care.
Customer Service Representative
Travelers Insurance
09.2006 - 11.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Provided training and mentorship to new team members, fostering a collaborative work environment.
- Implemented process improvements that streamlined operations and reduced response times.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
Education
Associate of Science - Ornamental Horticulture in Floral Production
SUNY Alfred State
Alfred, NY06-1998
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Organization and time management
- Computer skills
- Excellent communication
- Friendly, positive attitude
- Customer service
Timeline
Sr Operations Admin. - HR
FedEx
05.2022 - Current
Operations Manager
FedEx
11.2020 - 05.2022
Package Handler
FedEx
11.2019 - 11.2020
Landscaper
Self-employeed
11.2018 - 11.2020
Customer Service Representative
Travelers Insurance
09.2006 - 11.2018
Associate of Science - Ornamental Horticulture in Floral Production
SUNY Alfred State