Kevin Casey
Tampa
Summary
Forward-thinking Senior Manager specializing in hyper growth and skilled at planning, implementing and scaling key improvements to drive business growth and efficiency. History of building and developing high performing teams, and cultivating an open culture. Pursuing new professional challenges with a growth-oriented company.
Overview
8
8
years of professional experience
Work History
Senior Manager, Self Service and E-Commerce
Toast, INC.
01.2023 - Current
- Achieved operational excellence by scaling processes and implementing best practices.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Provided strong leadership to enhance team productivity and morale.
Manager, Self Service and E-Commerce
Toast
07.2021 - 01.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Over-achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Senior Consultant
Toast, INC.
01.2018 - 07.2022
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Implemented data-driven approaches for assessing project success, continuously refining processes based on insights gained over time.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Created monthly forecast templates and resource management allocations for approved projects.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Created and managed project plans, timelines and budgets.
Legislative Manager
TwinLogic Strategies
05.2016 - 01.2018
- Elicit client concerns on telecom, cybersecurity, intellectual property, and financial technology policy
- Consulted Congressional staff on legislative proposals
- Communicated legislative strategy to clients and represented clients on Capitol Hill
- Facilitated conversation between Members of Congress and clients
- Analyzed policy with data driven software
- Crafted weekly and monthly legislative reports for clients
- Recruited and supervised multiple interns
- Complied quarterly lobbying reports
Education
Bachelor of Arts - Sociology And Public Policy
Hobart And William Smith
Geneva, NY 05.2016
Skills
- Talent Development
- Resource Allocation
- Strategic Planning
- Cross-Functional Collaboration
- Organizational improvement
- Data-driven decision-making
- Customer Service
- Team Collaboration
- Performance Evaluations
- Effective Communication
- Interpersonal Skills
- Team Leadership
Timeline
Senior Manager, Self Service and E-Commerce
Toast, INC.
01.2023 - Current
Manager, Self Service and E-Commerce
Toast
07.2021 - 01.2023
Senior Consultant
Toast, INC.
01.2018 - 07.2022
Legislative Manager
TwinLogic Strategies
05.2016 - 01.2018
Bachelor of Arts - Sociology And Public Policy
Hobart And William Smith
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