Kevin Castellanos
Redwood City,CA
Summary
Customer service professional with a strong background in resolving inquiries, troubleshooting issues, and closing sales. Known for effective team collaboration, adaptability, and a commitment to improving service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Fly Bay Area
San Carlos, CA
02.2023 - Current
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Assisted in troubleshooting technical issues related to services, providing timely solutions to enhance user experience.
- Maintained comprehensive knowledge of company policies and procedures to provide accurate information and support.
- Collaborated with team members to streamline processes, improving service delivery and operational efficiency.
Delivery Driver
FedEx:Ground
San Mateo, CA
02.2022 - 11.2023
- Operated delivery vehicle to ensure timely and efficient package distribution.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed route planning using GPS technology to optimize delivery efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Line Cook
Five Guys
Redwood City, CA
05.2018 - 09.2021
- Prepared and cooked menu items according to company standards for quality and presentation.
- Maintained cleanliness and organization of kitchen workspace to ensure safety and efficiency.
- Operated kitchen equipment including grills, fryers, and ovens with precision and care.
- Collaborated with team members to streamline food preparation processes during peak hours.
Shift Lead
Togo's Sandwiches
Redwood Shores, CA
05.2019 - 01.2021
- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained and mentored team members on food safety protocols and customer service standards.
- Coordinated shift schedules, balancing staffing needs with operational demands.
- Implemented process improvements to enhance order accuracy and reduce wait times.
Team Member
Jamba Juice
Redwood Shores, CA
08.2016 - 01.2018
- Prepared and blended smoothies according to standardized recipes for consistent quality.
- Provided exceptional customer service by addressing inquiries and ensuring satisfaction.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Assisted in training new team members on operational procedures and product knowledge.
Bagger
Raley's Supermarket
Redwood Shores, CA
04.2016 - 06.2016
- Assisted customers in bagging groceries efficiently and accurately during high-traffic periods.
- Maintained cleanliness and organization of bagging area to ensure optimal workflow and customer satisfaction.
- Collaborated with cashiers to streamline checkout process, enhancing overall customer experience.
- Trained new team members on effective bagging techniques and safety protocols, fostering a supportive work environment.
Education
Bachelor of Arts - Cinema
San Francisco State University
San Francisco, CA12-2022
Skills
- Customer service
- Sales and Product Recommendation
- Critical thinking
- Communication
Languages
Spanish
English
Interests
- video editing
- cinematography
- graphic design
Timeline
Customer Service Representative
Fly Bay Area
02.2023 - Current
Delivery Driver
FedEx:Ground
02.2022 - 11.2023
Shift Lead
Togo's Sandwiches
05.2019 - 01.2021
Line Cook
Five Guys
05.2018 - 09.2021
Team Member
Jamba Juice
08.2016 - 01.2018
Bagger
Raley's Supermarket
04.2016 - 06.2016
Bachelor of Arts - Cinema
San Francisco State University