Kevin Chavez
Los Angeles,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Home Depot
08.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Delivered prompt service to prioritize customer needs.
South Park Doggie Daycare Playland DTLA
School Program
07.2018 - 08.2019
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Education
No Degree - Mechanical Engineering
California State University - Los Angeles
Los Angeles, CA08.2026
High School Diploma -
Augustus F. Hawkins High School A Critical Design And Gaming
Los Angeles, CA06.2019
Skills
- Customer Relationship Management
- Customer Service
- Account Management
- Safety Regulations
- Patient
- Adaptability
- Willingness to learn
- Self-Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Home Depot
08.2021 - 12.2022
South Park Doggie Daycare Playland DTLA
School Program
07.2018 - 08.2019
No Degree - Mechanical Engineering
California State University - Los Angeles
High School Diploma -
Augustus F. Hawkins High School A Critical Design And Gaming
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