Kevin Chica
North Bergen,NJ
Summary
Results-oriented retail sales professional with a strong background in customer service and product knowledge. Proven track record in achieving sales targets through effective communication and an acute understanding of customer needs. Recognized for problem-solving skills that foster positive shopping experiences, leading to enhanced customer loyalty. Improved store layout for optimized product visibility, significantly increasing customer flow and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
North Bergen, NJ
08.2024 - 02.2025
- Answered customer inquiries regarding product features, pricing, and availability.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Assessed customer needs to provide assistance and information on product features.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
Cashier
Jersey Mikes
North Bergen, NJ
06.2022 - 12.2022
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Memorial High School
West New York, NJ06-2023
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Retail store operations
- Prospecting and telemarketing
- Outgoing personality
- Friendly and outgoing
- Financial records oversight
- Verbal/written communication
Languages
English
Native/ Bilingual
spanish
Native/ Bilingual
References
References available upon request.
Education and Training
other
Certification
Licensed Bartender- no experience.
Timeline
Sales Associate
Home Depot
08.2024 - 02.2025
Cashier
Jersey Mikes
06.2022 - 12.2022
High School Diploma -
Memorial High School