KEVIN CHIRIBOGA
West Harrison
Summary
Dynamic and results-oriented manager recognized for exceptional leadership, team building, and problem-solving capabilities. Expertise in driving store performance through strategic, data-driven action plans and effective coaching techniques. Committed to enhancing customer experiences, nurturing talent development, and executing operational excellence. Achieving outstanding performance metrics, including a 4-shot Grow Report, reflecting a strong commitment to success and continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
STORE MANAGER
Starbucks
Westchester Ridge Hill
11.2023 - Current
- Implemented and monitored procedures for daily operations, ensuring a consistently clean, safe, and efficient environment.
- Achieved 4-shot Grow Report performance improving key metrics
- Managed inventory, cash control, and store procedures
- Developed and coached partners to improve engagement and performance
- Led hiring, training, and team development
- Executed action plans to drive sales and customer connection
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Led daily store operations, ensuring adherence to company standards and policies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
ASSISTANT MANAGER
Starbucks
Larchmont, NY
01.2023 - 11.2023
- Supervised daily operations and service execution
- Improved cash accuracy and inventory processes
- Coached partners and supported scheduling
- Assisted in scheduling staff shifts to maximize coverage during peak hours.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored Barista and Shift Supervisor in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
DISTRICT MANAGER
AR Food Concepts III LLC
New York, NY
10.2020 - 11.2022
- Supervised daily activities at three locations, maintaining operational standards and enhancing overall efficiency.
- Oversaw the opening of three new locations, contributing to regional growth strategy.
- Built leadership teams and improved processes
- Led operational strategies to enhance store performance across multiple locations.
- Developed and implemented training programs for management teams to improve staff efficiency.
- Conducted regular performance evaluations to ensure alignment with corporate goals and standards.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with Owner on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Education
Bachelor of Science - Economics
Arizona State University
Associate Degree - Economics
University of Guayaquil
Skills
- Recruiting and Hiring
- Action Plans
- Customer Service
- Employee Coaching and Motivation
- Administrative Management
- Business Leadership
- 5S Principles
- Customer Relations
- Store operations
- Team building and leadership
Certification
- ServSafe Certification
- NYC Food Protection Certificate
LANGUAGES
English – Bilingual
Spanish – Native
Timeline
STORE MANAGER
Starbucks
11.2023 - Current
ASSISTANT MANAGER
Starbucks
01.2023 - 11.2023
DISTRICT MANAGER
AR Food Concepts III LLC
10.2020 - 11.2022
Associate Degree - Economics
University of Guayaquil
Bachelor of Science - Economics
Arizona State University