Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kevin Cline

Regional Operation Specialist IV
Bay City,MI

Summary

Knowledgeable Regional Operations Specialist IV with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

17
17
years of professional experience

Work History

Regional Operations Specialist IV

Spectrum
Saginaw, MI
11.2009 - Current
  • Regional reporting for Network Operations
  • Handled high level outage operations
  • Ran conference calls with high level management to troubleshoot issues.
  • Conflict resolution with employees and customers.
  • Work with Excel
  • Kronos and timekeeping programs
  • Training for multiple positions and departments.
  • Outage detection and triage
  • Verbal and written communication

Welcome Center Specialist

Charter Communications Inc
Bay City, MI
11.2007 - 02.2009
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Provided technical support for customers in resolving complex issues.
  • Analyzed data from customer surveys to identify trends in customer behavior.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Maintained accurate records of customer interactions and feedback.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with marketing teams to develop promotional campaigns.

Education

High School Diploma -

Garber High School
Essexville, MI
06-1996

Skills

  • Cost Reduction
  • Transportation Management
  • Data Analytics
  • Workforce Planning
  • Staff Supervision
  • Team Training
  • Task Delegation
  • Project Planning
  • Employee Development
  • Scheduling Coordination
  • Operational Efficiency
  • Excellent Communication
  • Self-Motivated
  • Multitasking Abilities
  • Dependable and Responsible
  • Written Communication
  • Customer Relations

References

References available upon request.

Timeline

Regional Operations Specialist IV

Spectrum
11.2009 - Current

Welcome Center Specialist

Charter Communications Inc
11.2007 - 02.2009

High School Diploma -

Garber High School

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Kevin ClineRegional Operation Specialist IV