Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Cook

Decatur,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Lot Manager

Assurance Auto Group
04.2023 - Current
  • Collaborated with lot staff to have vehicles ready for lot within 48 hours.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • c

Shift Manager

Bojangles' Restaurants
09.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Customer Service Representative

GetInsured
07.2022 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Inventory Associate

US Auto Sales
01.2019 - 08.2019
  • Performed data entry and completed proper paperwork.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Reported daily work progress and encountered problems to management.
  • Supervised the delivery of vehicles.

Education

High School Diploma -

Mansfield High School
Mansfield, TX
06.2011

Skills

  • Compliance Requirements
  • Customer Service Optimization
  • Call Documentation Skills
  • Complex Problem-Solving

Timeline

Lot Manager

Assurance Auto Group
04.2023 - Current

Customer Service Representative

GetInsured
07.2022 - 04.2023

Shift Manager

Bojangles' Restaurants
09.2021 - Current

Inventory Associate

US Auto Sales
01.2019 - 08.2019

High School Diploma -

Mansfield High School

Similar Profiles

CREATE PROFILE
Kevin Cook