Xaviour Blue
Villa Rica,GA
Summary
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
9
9
years of professional experience
Work History
Lot Manager
Atlanta West Kia/Calavan Kia
Lithia Springs, GA
04.2017 - 08.2022
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Achieved and maintained pristine condition of automobiles on lot and in showroom.
- Added and maintained key tags, inspection decals and window stickers for 200 vehicles on sales lot.
- Picked up and delivered customers using dealership vehicles.
- Rendered excellent service to customers and sales staff of 20+ at Atlanta West/ Calavan Kia dealership.
- Greeted and welcomed new members, establishing and updating memberships to Kia programs.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Night Manager
Advanced Auto Parts
Atlanta, GA
02.2014 - 05.2017
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
- Organized shift meetings to communicate and resolve issues for night operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Effectively supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Packed items into appropriate containers for shipment.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Education
High School Diploma -
Web Stebbins High School
Dayton, OH06.2014
Skills
- Administration and Reporting
- Managing Operations and Efficiency
- Credit Card Transaction Processing
- Resource Utilization
- Assignment Delegation
- Professional Relationships
- Paperwork Processing
- Safety Policies and Procedures
- Operational Efficiency
- POS Inventory System Operation
- Customer Engagement
- Compliance Requirements
- Forklift Operator
Timeline
Lot Manager
Atlanta West Kia/Calavan Kia
04.2017 - 08.2022
Night Manager
Advanced Auto Parts
02.2014 - 05.2017
High School Diploma -
Web Stebbins High School
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