Kevin Cortes-Angel
Sylmar,CA
Summary
Versatile hospitality professional with expertise in operations management, client relations, and innovative cocktail design. Demonstrated ability to enhance efficiency and customer experiences while effectively leading teams and managing inventory in fast-paced settings.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Owner/Bartender
Tin Shakers LLC
Sylmar, California
10.2021 - Current
- Oversaw daily business operations, including staff hiring and training, to ensure high service standards.
- Managed bar area, cocktail menu design, inventory compliance, and client relations.
- Developed innovative cocktail recipes and unique flavor combinations for craft drink menu, enhancing customer experience.
- Executed social media marketing strategies to elevate brand identity and increase customer engagement.
- Oversaw budgeting and financial management.
Shift Supervisor
Starbucks
05.2015 - Current
- Supervised daily operations and ensured efficient workflow in a fast-paced environment.
- Trained and managed employees to enhance professional skill development and team capabilities.
- Enhanced customer satisfaction through consistent quality checks and prompt resolution of complaints.
- Optimized inventory management by reducing waste and maintaining appropriate stock levels for daily operations.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Bartender
Woodland Hills Country Club
Woodland Hills, California
02.2018 - 09.2019
- Trained new bartenders on techniques, service standards, and safety protocols to ensure consistent service quality.
- Managed bar area operations, enhancing customer experience through effective cocktail design, inventory control, compliance with regulations, and fostering customer relationships.
- Multitasked efficiently in a fast-paced environment, maintaining service standards during peak hours.
- Performed key holder opening and closing duties
Banquet Bartender
The Odyssey Restaurant
Granada Hills, California
11.2016 - 03.2018
- Prepared and served drinks in a high-volume environment, ensuring prompt service to guests.
- Collaborated with event coordinators to ensure smooth service during banquets.
- Established banquet bars to facilitate drink service during events., and stock all supplies for each event.
- Operated cash register and Point of Sale (POS) system for transactions, accurately handling cash and ensuring customer satisfaction.
- Processed closing duties, including counting cash drawer contents and completing end-of-shift reports to maintain accurate financial records.
Education
Bartender Certification -
Bartenders Training Institute
North Hollywood, CA11-2018
Bachelor of Arts - Graphic Design
California State University - Northridge
Northridge, CA12-2015
Skills
- Cocktail innovation
- Customer Service
- Client relations
- Operations Management
- Inventory Management
- Financial management
- Business operations
- Hiring and staffing
- Problem-Solving
Certification
- TIPS, RBS
Timeline
Owner/Bartender
Tin Shakers LLC
10.2021 - Current
Bartender
Woodland Hills Country Club
02.2018 - 09.2019
Banquet Bartender
The Odyssey Restaurant
11.2016 - 03.2018
Shift Supervisor
Starbucks
05.2015 - Current
Bartender Certification -
Bartenders Training Institute
Bachelor of Arts - Graphic Design
California State University - Northridge