Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Cowley

Tampa,FL

Summary

Dynamic manager with a proven track record at Rositas Food Truck, excelling in operations management and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training. Streamlined inventory processes, reducing waste significantly while fostering a safe and productive work environment. Strong decision-making and communication skills drive operational excellence.

Overview

6
6
years of professional experience

Work History

Manager/Repair Associate

Aaron’s Pallets
07.2023 - 09.2024
  • Led daily operations ensuring optimal food quality and customer satisfaction.
  • Trained and mentored staff on food safety standards and service excellence.
  • Streamlined inventory management processes reducing waste and improving efficiency.
  • Developed weekly schedules to optimize labor costs while maintaining service levels.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Manager

Rositas Food Truck
01.2019 - 07.2023
  • Assisted in coordinating daily operations, ensuring smooth workflow and adherence to safety protocols.
  • Supported team by handling routine administrative tasks, contributing to overall operational efficiency.
  • Collaborated with colleagues to learn company policies, enhancing understanding of operational procedures.
  • Engaged in training sessions to familiarize with tools and systems used in day-to-day tasks.
  • Maintained organized documentation of processes, promoting clarity and consistency within the team.
  • Adapted quickly to new responsibilities, demonstrating flexibility in a dynamic work environment.
  • Developed foundational skills in time management, prioritizing tasks effectively for optimal performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Master of Arts - Art And Music

Havana University
Cuba
06.2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Operations management
  • Customer relationship management (CRM)
  • Schedule preparation
  • Work prioritization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager/Repair Associate

Aaron’s Pallets
07.2023 - 09.2024

Manager

Rositas Food Truck
01.2019 - 07.2023

Master of Arts - Art And Music

Havana University

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Kevin Cowley