Kevin Criswell
Beaverton,OR
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
19
19
years of professional experience
Work History
Scrum Master
Wells Fargo Bank
11.2019 - 03.2024
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Streamlined release processes through close coordination between development teams and operations staff.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
Business Systems Consultant
Wells Fargo Bank, N.A.
10.2015 - 11.2019
- Optimized existing systems for peak performance, conducting regular audits and addressing any identified issues promptly.
- Boosted team productivity by developing comprehensive training materials on new software implementations.
- Achieved successful integration of multiple disparate systems into a cohesive platform through diligent project management efforts.
- Maintained strong communication channels between all parties involved in projects, fostering collaboration towards shared goals.
- Improved business processes by analyzing current systems and implementing optimized solutions.
- Collaborated with stakeholders to define project scopes and establish realistic timelines for successful completion.
- Enhanced system performance with thorough testing and validation of new software releases.
- Developed custom applications for clients'' unique needs, delivering tailored solutions that improved overall functionality.
Salesforce System Administrator
Wells Fargo Bank, N.A.
09.2005 - 10.2015
- Enabled better decision-making within the organization by providing key insights derived from comprehensive data analyses using Salesforce reporting tools.
- Streamlined business processes for increased efficiency by implementing automation tools within the Salesforce platform.
- Maximized return on investment in Salesforce technology through continuous improvement of system functionality and performance.
- Contributed to successful project implementations by leading requirement gathering sessions, designing solutions, and coordinating development efforts with stakeholders.
- Ensured timely resolution of technical issues by providing prompt and effective support to users across the organization.
- Maintained up-to-date knowledge of new Salesforce features and best practices, ensuring optimal use of available resources in line with industry standards.
- Facilitated seamless integrations between Salesforce and other enterprise systems, enhancing overall operational efficiency across departments.
Education
Associate of Science -
Portland Community College
Portland, ORBachelor of Science - Technology Management
George Fox University
Newberg, Oregon04.2017
Skills
- Resource Allocation
- Workflow Analysis
- Sprint Planning
- Lean principles
- Agile Best Practices
- Technical understanding
- Backlog Grooming
- User Story Creation
- Scrum Framework Expertise
- Product Owner Collaboration
- Sprint Retrospective Facilitation
- Agile Transformation
- Salesforce System Administration
- Salesforce Data Migration
- Salesforce Process Automation
- Salesforce Workflow Management
- Salesforce Data Management
- Salesforce User Administration
- Salesforce Email Template Design
- Salesforce Configuration
- Salesforce Lightning Experience
- Salesforce Customization
Certification
- Professional Scrum Master certification, Scrum.org April 2024
- Certified Salesfofce System Administrator, Salesforce - November 2013-January 2019
Timeline
Scrum Master
Wells Fargo Bank
11.2019 - 03.2024
Business Systems Consultant
Wells Fargo Bank, N.A.
10.2015 - 11.2019
Salesforce System Administrator
Wells Fargo Bank, N.A.
09.2005 - 10.2015
Associate of Science -
Portland Community College
Bachelor of Science - Technology Management
George Fox University
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