Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kevin Croce

NORTH HAVEN,CT

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled market technician and equites trader. Business partner with 5.0 Trading investment group, Bybit exchange affiliate.

Overview

10
10
years of professional experience

Work History

Retail Sales Consultant

T-Mobile Corporate
07.2023 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

District Manager

OSL Retail Services
01.2023 - 05.2023
  • Built positive and productive relationships with store and field leadership.
  • Supervised 14 locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

In Home Sales Manager

AT&T Corporate
09.2022 - 12.2022
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Retail Store Manger

AT&T Corporate
01.2018 - 08.2022
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Retail Sales Consultant

AT&T Corporate
02.2016 - 12.2018
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Determined solutions for clients promptly and professionally.
  • Helped customers complete purchases, locate items and join reward programs.

Wireless Consultant

AT&T Spring Mobile
02.2014 - 01.2016
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Built relationships with customers to increase likelihood of repeat business.


Retail Sales Consultant

Best Buy
12.2013 - 02.2014
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Assisted customers by answering questions and fulfilling requests.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Education

In Progress - Finance

Southern New Hampshire University
Hooksett, NH
10.2025

High School Diploma - General Studies

West Haven High School
West Haven, CT
2009

Skills

  • People-oriented
  • Sales experience
  • Goal-oriented
  • Excellent communication skills
  • Strong work ethic
  • Critical Thinking
  • Dependable and Responsible
  • Team building
  • Training and Development
  • Proficient in Technical Analysis
  • Skilled Equities Trader

Accomplishments

Inducted into the National Society of Leadership and Success at SNHU


National Honors Society at SNHU


Closed on Fairfield Police Department (FirstNet Agency)

Finished #1 in overall Prepaid attainment in FFC 126.9%

Finished #1 in Accessory Sales Revenue in FFC

Finished #1 in Trade-In Postpaid Opp Mix in FFC

Finished #1 in FFC in Q4 2017

Finished #1 in the country in
Nov. 2017

Finished #1 in FFC in Q1-Q4
2018

Ranked Top 3 in CT in Q4 2018

Finished Top 10 YTD in New
England in 2018

Won the Big Finish Cruise

Apart of the Entertainment Elite
Club


Finished #1 under Director territory in May 2022

Timeline

Retail Sales Consultant

T-Mobile Corporate
07.2023 - Current

District Manager

OSL Retail Services
01.2023 - 05.2023

In Home Sales Manager

AT&T Corporate
09.2022 - 12.2022

Retail Store Manger

AT&T Corporate
01.2018 - 08.2022

Retail Sales Consultant

AT&T Corporate
02.2016 - 12.2018

Wireless Consultant

AT&T Spring Mobile
02.2014 - 01.2016

Retail Sales Consultant

Best Buy
12.2013 - 02.2014

In Progress - Finance

Southern New Hampshire University

High School Diploma - General Studies

West Haven High School

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