Vanessa Barrero

• Customer Engagement Greet customers, assess their needs, and provide solutions. Build rapport to create a positive shopping experience.
• Product Knowledge Stay informed about the latest mobile phones, plans, internet packages, and promotional offers. Explain complex products in a simple, understandable way.
• Sales & Upselling Match customers with suitable plans/devices to close sales. Upsell accessories (e.g., chargers, cases), higher-tier plans, or bundled services (like TV + internet).
• Technical Support & Troubleshooting Help customers set up devices and services. Assist with basic technical issues or direct them to support channels.
• Account Management Assist with bill payments, upgrades, renewals, or changes to service plans. Guide customers through the sign-up or transfer process.
• Operational Duties Maintain clean and organized displays. Handle inventory, process transactions, and manage returns or exchanges.
• Team Collaboration Work with other team members to hit store sales goals. Share knowledge and learn from others to improve performance.

Experienced and goal-oriented Assistant Manager with a strong background in the cable, mobile, and internet industry. Skilled in assisting customers with a wide range of service-related issues, including mobile, cable, and internet support, while delivering solutions with professionalism and efficiency. Proven ability to help drive sales performance, and maintain high standards of customer service. Known for maintaining a clean, organized store environment to enhance the customer shopping experience. Effectively handled product inquiries, facilitated purchases, and built lasting relationships that contributed to repeat business and customer loyalty. Proficient in analyzing performance metrics to develop strategies that improve customer satisfaction and meet business goals. Experienced in equipment organization and inventory management to ensure smooth and efficient daily operations.

General Merchandise at Target

Dependable and detail-oriented retail associate with experience in general merchandise stocking, inventory management, and maintaining store presentation standards. Skilled at working efficiently in fast-paced environments, ensuring shelves are fully stocked, organized, and visually appealing to enhance the customer shopping experience. Strong team player with a focus on accuracy, safety, and providing excellent support to both coworkers and guests.

Starbucks Barista at Target Customer-focused and energetic barista with experience working at Starbucks within a Target store, combining retail and food service skills to deliver fast, friendly, and high-quality service. Proficient in crafting beverages to standard, maintaining cleanliness and efficiency, and creating a welcoming environment for guests. Strong multitasker with the ability to balance drink preparation, POS transactions, and guest interactions while supporting overall store goals and team collaboration.

Highly motivated and customer-focused professional with experience in front desk operations, food service, and restaurant hosting. Proven ability to deliver exceptional guest experiences in fast-paced hospitality environments by maintaining a welcoming demeanor, strong communication skills, and attention to detail. Adept at managing reservations, coordinating food delivery, and supporting smooth front-of-house operations. Committed to teamwork, efficiency, and upholding service excellence.

Energetic and customer-focused retail professional with hands-on experience in ear piercing, sales, and client service at Claire’s. Skilled in creating a safe, hygienic, and comfortable environment for customers during piercings, while also driving sales and achieving store targets. Adept at product knowledge, visual merchandising, and upselling accessories to enhance the customer experience. Committed to maintaining Claire’s high standards of safety, style, and customer care.

Provided exceptional customer service by promptly greeting and assisting customers, identifying their needs, and recommending suitable merchandise. Maintained up-to-date knowledge of sales promotions, store policies, and security procedures to ensure a smooth shopping experience. Efficiently managed cash transactions in accordance with company policies, ensuring accuracy and accountability. Supported store operations by completing cleaning, stocking, and merchandising tasks to maintain a visually appealing and organized sales floor. Fostered customer relationships to drive repeat business and enhance overall satisfaction.