Kevin Cross

• Utilized expertise in IT and Minuteman III missile systems to select a rugged workstation solution for use in a secure, hazardous environment.
• Reviewed and developed plans for removal of 180 Minuteman III Nuclear Command, Control, and Communications (NC3) save list items.
• Provided training, review, and completion of equipment documentation for the Material Review Board (MRB) effort. Completed more than 250 MVB packages for equipment valued at more than $21 million.
• Conducted thorough testing and validation of upgraded equipment to ensure optimal performance, safety, and compliance with industry standards and regulations.
• Provided training and support to the client, enhancing their understanding of upgraded equipment functionalities to promote efficient operation.
• Excelled in troubleshooting and resolving anomalies encountered during equipment upgrades, swiftly identifying root causes, and recommending corrective actions to prevent future occurrences, resulting in improved reliability and performance.
• Successfully completed communications equipment modifications for 21 operational sites, 9 training sites, and 3 simulators, showcasing an ability to handle multiple, complex tasks simultaneously, while maintaining high-quality standards, and timely delivery.
• Modified 15 Minuteman III Launch Control Centers (LCCs) with new backup life support systems.
• Managed inventory of spare parts, tools, and equipment, ensuring proper allocation and replenishment to maintain field service readiness.
• Proactively assisted coworkers in resolving IT-related issues, leveraging technical expertise to provide prompt and effective support, fostering a collaborative and productive work environment.

• Effectively resolved service requests by independently troubleshooting and addressing user issues, ensuring minimal downtime and enhanced user satisfaction.
• Managed monitoring, testing, and installation of hardware, software, and networking components, supporting maintenance and migration initiatives.
• Delivered prompt and effective user support through both in-person and remote technical assistance, catering to diverse needs and requirements.
• Efficiently prioritized and addressed IT ticket requests, providing comprehensive technical support, troubleshooting, and issue resolution to maintain optimal system performance.
• Skillfully installed, updated, and configured hardware and software, ensuring seamless integration and functionality.
• Diagnosed and serviced a variety of devices and equipment, including desktops, laptops, software applications, printers, and fax machines.
• Maintained a well-organized hardware asset tracking system, ordering equipment as necessary to ensure a readily accessible inventory.
• Provided consultative support via telephone, employing thorough problem analysis and probing questions to identify root causes and facilitate effective solutions.
• Meticulously documented repair processes, contributing to the streamlining of procedures for future technical support actions and improved efficiency.

• Expertly executed troubleshooting and repair activities for a wide range of devices, including PCs, desktops, laptops, tablets, and printers, ensuring optimal performance and user satisfaction.
• Proactively responded to change management requests, skillfully installing new PC equipment and providing efficient end-user desk-side support.
• Streamlined deployment of newly-imaged Windows 10 PCs, replacing older devices and migrating essential software to enhance overall system performance.
• Diligently monitored the Windows 10 team's productivity, providing daily reports on deployment numbers to ensure project milestones were met.
• Conducted comprehensive training for new technicians, covering Windows imaging, driver installation, file migration, Active Directory, basic troubleshooting techniques, and asset tracker updates.
• Collaborated with the team to test future updates to Windows 10 PCs, ensuring seamless integration and improved system functionality.

• Efficiently scheduled and dispatched freight to drivers throughout the entire West Coast, ensuring timely deliveries and optimized logistics.
• Delivered exceptional customer service through in-person, email, and phone interactions, addressing inquiries and resolving issues promptly.
• Effectively generated freight quotes for customers, aiding in well-informed decisions and fostering business expansion.
• Managed invoicing and payroll processes, ensuring timely and accurate financial transactions.
• Offered technical support to employees, enabling smooth operations and enhanced productivity.

Accomplishments:

• Successfully upgraded the company's computer, security, and communications systems, resulting in improved customer service and streamlined operations.

• Proficient in electronics knowledge, with a strong understanding of circuitry, components, and troubleshooting techniques, enabling efficient diagnosis and repair of electronic devices and systems.
• Effectively directed in-field maintenance teams in troubleshooting and repairing radio, satellite, and telephone communication systems for 15 LCCs and 150 Launch Facilities (LFs).
• Maintained a Top-Secret clearance and participated in the Department of Defense Personnel Reliability Program (PRP), ensuring access to nuclear, chemical, and biological weapons was limited to only the most trustworthy individuals.
• Acquired over 5 years of experience in utilizing technical data for conducting briefings, performing maintenance tasks, and executing analytical troubleshooting.
• Demonstrated familiarity with safety procedures and security requirements for Launch Facilities and Launch Control Centers.

Accomplishments:

• Achieved a 100% pass rate on all quarterly and unscheduled quality assurance evaluations.
• Awarded the "Best Missile Communications Team" in Global Strike Command along with my partner.
• Contributed to the 341st Missile Wing being awarded the Blanchard Trophy for "Best Missile Wing" in 2019 as part of the Global Strike Challenge.

Commendations:

• Air Force Achievement Medal for meritorious service
• Good Conduct Medal
• ICBM Master Technician
• ICBM Master Team Chief

• Operated, prepared, and maintained precision aluminum parts cutting machines, ensuring optimal performance and accurate results.
• Skillfully handcrafted aluminum parts for custom commercial fishing, public service, and military boats, ensuring high-quality and tailored solutions.
• Utilized industrial lifts to transport materials within the manufacturing area, facilitating seamless production processes.

Accomplishments:

• Contributed to the manufacturing of parts for North River Boats' inaugural 50+ foot jet boat, showcasing versatility and craftsmanship.