Kevin Cunniff
Iowa City,IA
Summary
I approach each day and unique challenges with enthusiasm, patience and humor. I am a talented problem-solver with a personable and open style. Seeking a full-time position within the Sports industry that offers professional challenges utilizing interpersonal skills/ I have excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Chicago Cubs Baseball Club
Chicago Cubs Baseball Club
05.2023 - 08.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Resolved conflicts between staff members and community members in diplomatic manner.
Guest Services Representative
Oakview Group
01.2021 - 05.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with resolving any issues promptly and professionally.
- Helped disabled guests to their seats to ensure their safety.
Education
Master of Arts - Sport And Recreation Management
University of Iowa
Iowa City, IA05.2025
Bachelor of Arts - Communications Major, Sport And Recreation Minor
University of Iowa
Iowa City, IA05.2023
Event Management Certificate -
University of Iowa
Iowa City05.2023
Certificate of Completion - Global Sports Management
New York University
New York, NY08.2022
Skills
- Activity Organization
- Positive Reinforcement
- Behavior Management
- Role Modeling
- Cultural Awareness
- Diversity Inclusion
- Volunteer Management
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Office Suite
- Conflict Mediation
- Problem-solving abilities
- Customer Service
- Computer Proficiency
- Client Relations
Timeline
Chicago Cubs Baseball Club
Chicago Cubs Baseball Club
05.2023 - 08.2023
Guest Services Representative
Oakview Group
01.2021 - 05.2023
Master of Arts - Sport And Recreation Management
University of Iowa
Bachelor of Arts - Communications Major, Sport And Recreation Minor
University of Iowa
Event Management Certificate -
University of Iowa
Certificate of Completion - Global Sports Management
New York University
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