Kevin Daniels Jr
Tempe,AZ
Summary
Experienced account management with a record of exceeding expectations. Duties included contract negotiations, community outreach, management of people and business operations. Skilled at combining customer service and sales to maximize customer interactions. Keen ability to resolve customer concerns and conflict with a positive approach.
IT professional with 1 year of experience developing and implementing security solutions in fast-paced environments. "Honeypot" Skilled in Python and Powershell with proven history of delivering exceptional risk management support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Development Rep
Google
2022.01 - Current
- Create strategic business plans for fortune 500 companies
- Help develop affordable plans for Licensing of Chromebooks/Google Flex OS/Cloud
- Inbound and outbound calling providing quality support and great rapport with companies
- CRM Systems Salesforce, Salesloft, Vector, Excel, etc
- Increased client base by identifying potential customers and initiating strategic outreach.
Marketing and Event Manager
Cinnamon Creek Ranch
2021.12 - 2022.01
- Organize events to ensure customer satisfaction
- Discuss package prices and contracts for company events
- Provide adequate customer service and build rapport to ensure customers return
- Communicate with local companies to discuss event details and expectations
- Manage marketing budget and promote services to businesses.
Customer Service/Support Specialist
Solari
2021.02 - 2021.12
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues. 150 Calls a day 300 Emails
Director and Field Coordinator
ATEAM ILS Agency
2011.01 - 2019.12
- Present and negotiate social care programs and contract with state and local agencies
- Creating and maintaining client schedules
- Coordinate interviews and hiring process for new employees
- Address client concerns and provide resolution with mutually beneficial resolutions
- Enforce training curriculum and adherence.
- Managed efficient teams of up to 10 employees.
Education
Certification - Cyber Security
Arizona State University
Tempe, AZ07.2024
Bachelor of Science - Social Work
Texas College
Tyler, TX01.2018
Skills
- Sales Partnerships
- Account Management
- Client Education
- Business Relationships
- Sales Presentations
- Sales Strategy & Execution
- Salesforce
- CRM Management
Certification
- COMP TIA Security +
- Arizona State Cyber security BootCamp "July 24"
- CSP - Certified Sales Professional
Timeline
Business Development Rep
Google
2022.01 - Current
Marketing and Event Manager
Cinnamon Creek Ranch
2021.12 - 2022.01
Customer Service/Support Specialist
Solari
2021.02 - 2021.12
Director and Field Coordinator
ATEAM ILS Agency
2011.01 - 2019.12
Certification - Cyber Security
Arizona State University
Bachelor of Science - Social Work
Texas College
- COMP TIA Security +
- Arizona State Cyber security BootCamp "July 24"
- CSP - Certified Sales Professional
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