Kevin Demosthene
Kennesaw,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
IBM
Smyrna, GA
04.2017 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
Education
Associate of Science - Computer Science
New York City College of Technology,
Brooklyn, NY 09.2015 - 06.2016
Work Experience - Marketing Research
IBM Internship
Manhattan, NY 06.2014 - 08.2014
Skills
Technical Support
Receiving support
Report preparation
International sales support
Account management
Money handling abilities
Creative problem solving
Staff education and training
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the development of simplification of customer relationship role.
Timeline
Customer Service Representative
IBM
04.2017 - 05.2023
Associate of Science - Computer Science
New York City College of Technology,
09.2015 - 06.2016
Work Experience - Marketing Research
IBM Internship
06.2014 - 08.2014