Kevin Dixon
Tampa, Florida,FL
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
39
39
years of professional experience
Work History
Security Officer
Seminole Hard Rock Hotel & Casino, Tampa
08.2007 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
Conversion Tech
Amalie Arena - Home Of The Tampa Bay Lightning
08.2006 - 11.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Zoo Keeper
Busch Gardens Tampa Bay
03.1993 - 01.2006
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.
- Promoted a positive work environment by effectively communicating with team members, participating in staff meetings, and working collaboratively to achieve department goals.
- Provided exceptional customer service while addressing visitor concerns or answering questions related to zoo operations or specific animals on display.
- Assisted in the safe capture, restraint, and transport of animals when necessary for medical procedures or relocation purposes.
- Collaborated with veterinary staff to administer medications, treatments, and routine health checks for optimal animal care.
- Worked closely with curatorial staff to ensure accurate recordkeeping of daily activities including feeding, cleaning, and medical treatments.
- Actively participated in professional development opportunities such as workshops or conferences to stay current on best practices in animal care within the zoological community.
- Enhanced animal welfare by implementing enrichment programs tailored to each species' natural behaviors.
- Conducted guided tours, offering insightful stories about animals to enhance visitor satisfaction.
- Monitored animal behavior for signs of stress, adjusting care plans to improve well-being.
- Conducted daily health checks for early detection of potential health issues, ensuring timely veterinary care.
- Trained new staff members in zoo safety protocols and animal care standards, elevating team competency.
- Trained animals in behavioral compliance or other special routines or commands.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Sales Clerk
Sears Roebuck
12.1988 - 02.1993
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Restaurant Team Member
Burger King
07.1986 - 12.1988
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Bachelor of Science - Electronic Engineering
National Education Center
Roseville, MI06-1988
High School Diploma -
Mount Clemens High School
Mount Clemens, MI06-1986
Skills
- Detail-oriented
- Superior customer service
- Workplace safety
- Verbal and written communication
- Reliability
- Punctuality
- Work ethic
- Keen observer
- High level of integrity
Timeline
Security Officer
Seminole Hard Rock Hotel & Casino, Tampa
08.2007 - Current
Conversion Tech
Amalie Arena - Home Of The Tampa Bay Lightning
08.2006 - 11.2007
Zoo Keeper
Busch Gardens Tampa Bay
03.1993 - 01.2006
Sales Clerk
Sears Roebuck
12.1988 - 02.1993
Restaurant Team Member
Burger King
07.1986 - 12.1988
Bachelor of Science - Electronic Engineering
National Education Center
High School Diploma -
Mount Clemens High School
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