IRENE LOIS
New York,NY
Summary
The Community Manager position would be an excellent fit for me. I would be thrilled if offered this opportunity and I am confident that I would be able to fulfill its duties and expectations. I am a dedicated, team oriented, and analytical individual. Throughout my time with Equity Residential, I have grown tremendously and have become well-rounded in my career. I have learned so much from the leasing process, account management, and project management. In addition, my time as a Assistant Community Manager has given me confidence in leadership and project management. I thrive when presented with challenges and adapt quickly to changing environments. I find these instances as opportunities for growth and betterment, as an employee and individual.
Overview
13
13
years of professional experience
Work History
Assistant Community Manager
Equity Residential
New York, NY
07.2022 - Current
- Managed Lead-Based Paint Project across four properties which includes XRF Testing, Abatement Projects, Dust Wipes and Record-Keeping.
- Used communication, negotiation and problem-solving skills to settle resident concerns.
- Partnered with Service Team to ensure turnover apartments are ready at all times.
- Boosted resident retention and satisfaction by addressing issues to achieve speedy resolution.
- Oversaw daily operations, maintenance and administration of various properties.
- Trained leasing team on compliance, policies and procedures to maximize success.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Collaborated with CBG to assist in completion of tasks and MRI requirements
- Processed NTV's, SODA's, and Move-Out Cost Sheets
Community Administrator
Equity Residential
New York, NY
03.2022 - 06.2022
- Managed workflow throughout the lead-based paint testing project.
- Modified project plans when needed to better align with organizational objectives.
- Collaborated with cross-functional teams to draft weekly project schedules and plans.
- Diminished project gaps to promote smooth workflow.
- Coordinated with stakeholders to understand project needs and provide needed support to meet targets.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate, and timely reports of project activities.
Sr Leasing Consultant
Equity Residential
New York, NY
12.2020 - 02.2022
- Promoted high level of customer service and assistance by greeting customers, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Daily correspondence with prospective residents through the CRM platform, Anyone Home.
- Contacted and followed up with residents on renewal notices.
- Escalated critical issues to property manager to deliver immediate resolution and maintained accurate records of correspondence with and from residents.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to residents and enforced rules.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Collected monthly assessments, rental fees, deposits and payments and properly tracked and logged transactions using MRI and CashPro.
- Processed SODA's, Move-Out Cost Sheets, and Notice to Vacate tasks.
- Familiarized myself with the CBG Workbook and Team to resolve outstanding resident account concerns.
- Learned the Affordable Program Application Process to successfully fill Affordable Program Apartments.
- Prepared Affordable Program Files for submission to Quadel and HDC for final approval.
- Conducted Affordable Program Interviews for prospective residents
- Communicated through Haven Connect and navigated through the waitlist to reach.
Real Estate Salesperson
Alonzo Properties NYC
New York City, NY
03.2019 - Current
- Speak with customers to determine what kinds of properties they are seeking
- Prepare documents such as application packages, leases, and offer letters
- Maintain apartment ads to generate leads
- Arrange appointments and access to take out customers for showings
- Manage listings including, but not limited to, keeping up to date photos, information, and sending feedback to clients
Sr. Closing Manager
EXR Group
Brooklyn, NY
10 2016 - 03.2019
- Managed the lease process from application to move-in
- Worked directly with agents and management team to ensure the best customer service and experience for all
- Maintained and managed landlord relationships
- Negotiated deals to satisfy client/customer needs and wants
- Communicated and managed funds with accounting department
- Acted as an intermediary between agents and their customers
Leasing Consultant
Equity Residential
New York, NY
01.2018 - 04.2018
- Provided exceptional service to tenants and prospects
- Provided general assistance to the Property Manager
- Provided general assistance to the tenants throughout their residency and be the main point of contact
- Assisted with the supervision of building condition and readiness of units
- Guided prospective tenants through the leasing process, administer leases, and ensure smooth move-in
- Managed resident cost sheets and statements
- Maintained information of leads and tenants
- Used MRI as the source and tool of all information for tenants and staff services
Real Estate Salesperson
Citi-Habitats
New York, NY
11.2014 - 10.2016
- Spoke with customers to determine what kinds of properties they are seeking
- Prepared documents such as application packages, leases, and offer letters
- Maintained apartment ads up to date and accurate to generate leads
- Arranged appointments and access to take out customers for showings
- Managed sales and rental exclusive listings including, but not limited to, sending feedback to sellers and landlords
Office Manager/Receptionist
Dye-Namix
New York, NY
06.2013 - 06.2014
- Maintained strong relationship with clients and displayed patience and understanding
- Utilized multi-tasking skills in a fast-paced and constantly changing environment
- Quickly learned to adapt in new situations and responsibilities
- Was able to work as a team or independently, with minimum supervision
- Assumed front desk responsibilities such as phone calls, messengers, welcoming clients, and preparing for meetings
- Became familiar with terminology and gained working knowledge of fabrics in dyeing
and all forms of printing
Education
Real Estate Salesperson License
New York Real Estate Institute
2014
Bachelor of Science - Fashion Marketing
Art Institute of Philadelphia
2013
Associate of Science - Fashion Design
Art Institute of New York City
2009
Skill Highlights
- Highly Experienced in Team Management, Customer Service, and Sales in Multiple Industries
- Enthusiastic, Personable, Dedicated, and Empathetic
- Excellent Communication and Levelheaded
- Accountable and Reliable
- Highly Capable of Multitasking within a Fast-Paced Environment
- Outstanding Team Player and Able to Work Independently if Necessary
- Technically Proficient with Microsoft Office Suite and Google Suite
- Bilingual - Fluent in Greek
Timeline
Assistant Community Manager
Equity Residential
07.2022 - Current
Community Administrator
Equity Residential
03.2022 - 06.2022
Sr Leasing Consultant
Equity Residential
12.2020 - 02.2022
Real Estate Salesperson
Alonzo Properties NYC
03.2019 - Current
Leasing Consultant
Equity Residential
01.2018 - 04.2018
Real Estate Salesperson
Citi-Habitats
11.2014 - 10.2016
Office Manager/Receptionist
Dye-Namix
06.2013 - 06.2014
Associate of Science - Fashion Design
Art Institute of New York City
Bachelor of Science - Fashion Marketing
Art Institute of Philadelphia
Real Estate Salesperson License
New York Real Estate Institute
Sr. Closing Manager
EXR Group
10 2016 - 03.2019