Tiara Bolton
Augusta,US
Summary
Dynamic and results-driven professional with over twelve years of experience in customer service. Demonstrated success in overseeing and coordinating operations across multiple departments, ensuring seamless organizational performance. Proficient in process optimization, performance management, and team collaboration, consistently developing and implementing strategies that enhance efficiency, reduce costs, and drive profitability. Recognized leader known for exceptional organizational skills, attention to detail, and a commitment to fostering a collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Asset Living
12.2024 - Current
- Managed resident relations by addressing inquiries, resolving complaints, and ensuring effective communication with management.
- Facilitated a respectful living atmosphere by actively enforcing community guidelines and addressing violations.
- Executed comprehensive administrative tasks encompassing lease processing, rent collection, budget oversight, and accurate maintenance of records.
- Developed and maintained positive relationships to support community retention initiatives.
- Engaged with leasing team to support occupancy objectives and deliver exceptional service to residents.
Customer Experience Manager
Auben Realty
08.2023 - 12.2024
- Collected, recorded and deposited resident payments on time handling funds with care and confidentiality.
- Verified applicants income, assists and expenses before approving tenancy to avoid future discrepancies.
- Led customer experience initiatives to enhance client satisfaction and loyalty.
Director
Chick-fil-A
08.2021 - 08.2023
- Mentored and coached staff members, enabling them to reach their highest potentials.
- Developed and implemented strategic plans to ensure organizational goals were met.
Team Lead
Walmart
03.2018 - 08.2021
- Evaluated employee performance through quarterly reviews using established criteria, exercising astute assessment skills.
- Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.
Department Manager
McDonald's
12.2010 - 12.2018
- Fostered positive employee relationships through communication, training and development coaching.
- Performed opening and closing duties as part of the management team and handled cash management.
Education
Real Estate -
Augusta School of Real Estate
Augusta, GA, US01.2022
High School Diploma - undefined
Washington Wilkes Comprehensive High School
01.2005
Skills
- Skilled in prioritizing concurrent responsibilities
- Organizational time strategies
- Focused listening ability
- Clear written communication
- Excel proficiency
- Experience with fair housing compliance
- Property management
- Guidance and support
- Retail merchandising
- Effective telephone interaction
- Experience with fair housing compliance
Certification
- Fair Housing
- Property Management
- ServSafe
- Driver's License
Timeline
Assistant Community Manager
Asset Living
12.2024 - Current
Customer Experience Manager
Auben Realty
08.2023 - 12.2024
Director
Chick-fil-A
08.2021 - 08.2023
Team Lead
Walmart
03.2018 - 08.2021
Department Manager
McDonald's
12.2010 - 12.2018
High School Diploma - undefined
Washington Wilkes Comprehensive High School
Real Estate -
Augusta School of Real Estate